How do you improve profitability in a professional services firm without compromising quality?

“Profitability improvement in professional services comes from: improving utilisation rates (getting more billable time from existing people), improving realisations (billing more of the time recorded), reducing write-offs through better matter management, improving recovery rates for disbursements, and reducing overhead cost without touching fee-earner capability. Each firm has different leverage points - a diagnostic identifies where the biggest opportunities are.”