How can I recover a blocked access?

“After three failed login attempts, access to FinantiaNet will be blocked. To recover it, select the option “Recover access code” on the initial screen. If you require further assistance, your account manager will be available to help. You may also request support by calling +351 217 202 000, on business days, from 9:00 a.m. to 6:30 p.m.”