What use cases fit ESM best?

“Employee onboarding/offboarding, facilities work orders, HR case management, procurement and access requests, policy FAQs, and cross-team approvals, and custom support handoffs.. A great ESM software calls out these departments explicitly and routes user to the right place quickly. Xurrent ESM includes workflows that coordinate multi-department tasks (HR, IT, Facilities) with dependencies, due dates, and automated handoffs.”