Aiello is a Taiwanese company that applies Artificial Intelligence in the hospitality industry.
“An AI Call Agent helps businesses by reducing missed calls and complaints caused by unanswered lines, extending service availability beyond standard business hours, automatically routing requests such as amenity delivery or maintenance issues, and handling repetitive FAQs so staff can focus on more complex guest needs.”
“Businesses that face labor shortages or rising labor costs, serve international or multilingual customers, experience high call volumes, peak-hour congestion, or missed calls, and want to automate operational workflows through system integrations.”
“The AI Phone Agent can answer questions based on the knowledge base configured for your business, including common inquiries about services, operations, and procedures.”
“The AI Call Agent identifies caller needs by recognizing intents such as booking status, restaurant reservation, amenity delivery, general inquiries, wake-up calls, room service requests, and maintenance issues. Based on the caller's intent, the AI can either answer the question directly, transfer the call, or trigger an automated task.”
“No, callers can speak naturally without needing to press buttons or adjust their speech patterns.”
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