TotalPath by Nopaque
“Voice testing platform for contact centres. Maps, tests, and load-tests IVR and AI voice agents using real PSTN calls.”
Nopaque Limited
“Nopaque builds TotalPath - an on-demand voice testing platform for contact centres. Maps, tests, and load-tests agentic IVRs and AI voice agents from the customer's perspective using real PSTN phone calls.”
Products & services
TotalPath voice testing
“On-demand testing for contact centre voice journeys: IVR discovery and mapping, automated regression testing over real PSTN, and elastic load testing — all from the customer's perspective.”
Questions & answers
What does TotalPath do, in one paragraph?
“TotalPath is the on-demand voice-testing platform by Nopaque. It maps the IVR and AI-voice-agent journeys you run, replays mission-critical customer journeys over real PSTN on a schedule, load-tests at scale, and turns the same runs into dated evidence-grade compliance reports against EU AI Act Article 50, FCA PRIN 2A, and Ofcom GC. One platform; four capabilities; one billing primitive.”
What does "real PSTN" actually mean, and why does it matter?
“Calls originate from genuine carrier infrastructure, dial real numbers over the public switched telephone network, and experience real network jitter, codec negotiation, and timing. Simulator-only testing misses what only the network reveals - regional routing quirks, codec mismatch, jitter-induced prompt drop. The interesting bugs almost always live in the network, not the application.”
Which voice modalities are supported?
“DTMF IVRs, voice-first AI Voice Experience (AVE) journeys with adaptive prompts, and conversational AI voice agents whose flow isn't a fixed tree. All three sit on the same map, share the same test types, and bill the same way.”
Do I need to integrate with my voice platform?
“No. TotalPath dials your existing phone number over the PSTN. No SDK on your platform, no firewall changes, no vendor co-operation required.”
Data formats & record details
Download this profile and inspect its supporting evidence.
- Entity ID
- urn:readyscan:entity:nopaque-limited-q139801407
- Material fingerprint
- fnv1a64:c50e162f84455c9a
- Entity revision
- fnv1a64:8578ecc6859e6c93
- Published
- 2026-10-26
- Modified
- 2026-10-26
- Source summary
- Nopaque: “Nopaque builds TotalPath - an on-demand voice testing platform for contact centres. Maps, tests, and load-tests agentic IVRs and AI voice agents from the customer's perspective using real PSTN phone calls.”
- Evidence record
- urn:readyscan:corpus:evidence:nopaque-limited-q139801407