“Accident Shield is a worldwide covered Personal Accident policy (caused by external, violent and visible means) that is specially designed to cover death, permanent total disablement within 12 months from the date of accident.”
“A fixed amount as monthly benefit is paid for every month up to 12 months, for accidents resulting in Permanent Total Disablement.”
“The sum insured is increased by 5% to a maximum of 25% for each claim free year.”
“A Disputed Transaction happens when a Cardholder sees a charge on their SBI Credit Card Account that they believe is wrong, unfamiliar or not approved by them.”
“Any transaction dispute should be referred to SBI Card via appropriate channels (as mentioned below) within the below timelines from the date of transaction, along with the Transaction Dispute Form (TDF) and supporting documents (as mentioned in the TDF).”
“As per the network guidelines, in case of a dispute, the cardholder is required to provide a duly filled in Transaction Dispute Form (TDF) mentioning the details of the disputed transaction to enable / authorize the bank to investigate with the respective merchant / member bank, as appropriate.”
“Yes. Certain disputes like-cancellation, paid by other means, refund promised by the merchant, merchandise returned etc., require documented proof which vary on a case to case basis. The requisite documents are mentioned in the TDF, against each type of dispute. The Cardholders are required to retain the relevant documents.”
“We will send a written communication/SMS advising you about the outcome of your dispute.”
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