“Seavoice builds and runs multilingual AI agents that turn phone calls into revenue for enterprises across Malaysia, Singapore, and Southeast Asia.”
“Seavoice goes live in days for a defined lead generation use case. The process begins with a brief covering your target segment, call script, objection handles, and offer structure. The Seavoice team then configures, tests, and launches the agents. Ongoing optimization is handled by the account team, so your internal team is not responsible for managing the platform after launch.”
“Yes. Seavoice agents support 15-plus languages and switch mid-call between Malay, English, Manglish, and Singlish — including code-switching patterns common in Malaysia and Singapore. The agents carry local accents and conversational fluency that enterprise buyers in SEA consistently test during evaluation. Prospects engaging in their preferred language show measurably higher engagement throughout the qualification conversation.”
“Seavoice includes human-in-the-loop escalation with warm transfer via your existing telephony integration. When a prospect expresses intent that warrants a human conversation, or raises a query the agent is not configured to resolve, the call is transferred to the appropriate team member.”
“Seavoice agents are configured with your required compliance statements, disclaimers, and consent flows built directly into the script. The QA and hallucination guard monitors every call to flag missed disclosures automatically, replacing manual spot-check QA.”
“Yes. The knowledge agent retrieves accurate answers from your own product documentation, policy documents, and rate sheets during a live call. This means customers receive consistent, accurate information on loan products, account terms, or investment conditions without the agent improvising. Your documentation is the source of truth — the agent does not guess or extrapolate beyond what you have provided.”
“Seavoice redacts sensitive information from call recordings and transcripts. Customer data is never used to train Seavoice models. Data residency is configurable in Malaysia, Singapore, or the US, allowing financial institutions to meet local data sovereignty requirements. SOC 2 Type 1 is in place, and Type 2 is in progress. Pen-test reports are available on request for IT security review.”
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