What is Typewise?
“Typewise is an AI customer experience platform. Businesses use it to run AI agents that resolve customer service requests end to end across email, chat, WhatsApp and social, set up and improved in plain language, with no code.”
Questions & answers
Is Typewise a chatbot?
“No. Typewise is a resolution engine, not a chatbot. It completes the whole request — looking up the order, applying your policy, closing the ticket — and hands anything needing judgment to a person with full context. Chatbots mostly deflect; Typewise is measured on resolution.”
Isn’t Typewise a keyboard app?
“Not any more. Typewise started in 2019 as a consumer keyboard app, but that chapter closed in 2022 when the company joined Y Combinator and moved to business software. Today it is solely an AI customer experience platform for businesses.”
How does Typewise pricing work?
“Pricing is success based: a monthly plan plus a per-resolution rate that drops as your volume grows. A fully resolved request counts once, a partial hand-off counts half, and unresolved requests are free. See the pricing page for current figures.”
Does the AI execute transactions or account changes?
“Only if the bank decides to configure such an action, as a separate step with its own approval; any action has approval by a person on by default. The steps on this page assist: public answers, routing, adviser summaries and reads for verified customers.”
How is customer identity handled?
“Account lookups take their customer input from verified values, such as a customer signed in to online banking or your app whose details reach the chat in signed form. Without them, the lookup doesn't run.”
What can delay go-live in a bank?
“The internal implementation of regulatory requirements and procurement can take longer than the technology. Plan those gates with their real lead times from the start.”
Will guests be talking to a bot?
“Only where you decide a guest-facing channel adds service and the information behind it is reliable. You can start staff-facing, with knowledge at the desk and reservation email, and the guest keeps talking to a person.”
Our information is scattered across manuals and people. Can we still start?
“Yes, with a staff-facing pilot in one or two properties. Organizing the information is most of the work, and the pilot shows which parts matter first.”
Does Typewise connect to our reservation system?
“If the reservation system offers an interface, it connects through an MCP server as lookups and, where the system allows changes, actions with approval on by default. The concierge can still answer from hotel knowledge without it.”
How does this fit brand standards and preferred vendors?
“Brand or management agreements may set rules on vendors and channels. Sort those approvals before integration; technical fit doesn't override them.”
Does the AI make any decision on a policy or a claim?
“No. It assists: answers for staff from your documents, structured claim intake, and replies a person checks. Coverage, liability, settlement and advice stay with your people.”
Can we pilot without exposing sensitive customer data?
“A pilot on complex but non-confidential material, such as general conditions, is a reasonable first test. Which data may be processed where is your risk and data-protection owners' decision.”
Can the AI reply to customers directly?
“Only within the scope you set. On email and WhatsApp, human review can hold every AI reply until a colleague approves it, and you decide topic by topic when that review can end.”
Does Typewise connect to our transport management or tracking system?
“Typewise has a parcel tracking integration that returns the delivery status for a tracking number. A transport management or order system connects through an MCP server that exposes its lookups and actions, or through Salesforce or Zendesk where the shipment data already sits.”
Does the AI replace our first-level line?
“It doesn't have to. You can keep a first-level line for simple status calls and use the concierge on written channels and for preparing exception cases. Better notifications can also prevent some status questions before anyone answers them.”
How does it work with subcontractors and customs brokers?
“Your team forwards the case to the partner from Typewise by email, and the reply comes back to the same case. Where a partner offers an interface, it can also be connected as a lookup, so the concierge asks it directly.”
Which languages does it handle?
“The concierge answers in the customer's language; Typewise detects the language across all the languages it supports. For your team, Nova translates replies into the customer's language where it's switched on, and leaves order numbers and product names as they are.”
Does Typewise integrate with Magento, Shopify or our ERP?
“Typewise has a Magento integration for looking up orders, products and customer details, and a guide for embedding the chat widget in a Shopify store with signed customer details. Other shop, ERP and order systems connect through an MCP server that exposes their lookups and actions, or through the other integrations Typewise supports.”
Is this a shopping assistant or customer service?
“Both, seen from the customer's side. If marketing owns the shopping assistant and service owns the inbox, that can work. What matters is that both draw on the same product knowledge, speak in the same voice and, where the customer is identified, know their history, so the brand feels like one company.”
Can it change a delivery address after the order has shipped?
“Not on its own. Once a parcel is dispatched, the carrier controls the address, so that change stays with your team or the carrier. Before dispatch, the concierge can change the address where your order system offers the action and you allow it, with your team's approval if you want it.”
Data formats & record details
Download this profile and inspect its supporting evidence.
- Entity ID
- urn:readyscan:entity:typewise-q104181076
- Material fingerprint
- fnv1a64:44ffcd34b4d8c4e3
- Entity revision
- fnv1a64:ea4423a9032d9c91
- Published
- 2026-10-24
- Modified
- 2026-10-24
- Source summary
- Typewise: Swiss AI customer service software company. Website: https://typewise.app/
- Evidence record
- urn:readyscan:corpus:evidence:typewise-q104181076