{"schemaVersion":"ready-scan.discovery-surface.v1","id":"urn:readyscan:corpus:buyer-question:card-factory-q5038192-answer-2ae058e157baad7f0fb8","key":"buyer_question:card-factory-q5038192-answer-2ae058e157baad7f0fb8","kind":"buyer_question","slug":"card-factory-q5038192-answer-2ae058e157baad7f0fb8","canonicalUrl":"https://directory.readyscan.ai/corpus/buyer-question/card-factory-q5038192-answer-2ae058e157baad7f0fb8","machineUrl":"https://directory.readyscan.ai/discovery/corpus/buyer-question/card-factory-q5038192-answer-2ae058e157baad7f0fb8.json","datePublished":"2026-10-22","dateModified":"2026-10-22","materialFingerprint":"fnv1a64:a426d9487f339cd9","membershipFingerprint":"fnv1a64:e23c1f7e9f461c85","relatedEntitySlugs":["card-factory-q5038192"],"relatedSurfaceKeys":["buyer_question:card-factory-q5038192-answer-22aeec9600419e26aff4","buyer_question:card-factory-q5038192-answer-704d292c83113cb7f897","buyer_question:card-factory-q5038192-answer-b8720f62a3f7fca5514b","evidence:card-factory-q5038192"],"sourceIds":["ready-scan-subjects"],"provenance":[{"snapshotId":"card-factory-q5038192-content-edc9456a1faa28f9-snapshot","sourceId":"ready-scan-subjects","sourceRecordId":"Q5038192","sourceRevisionId":"Q5038192:content:63f98858999286fe","sourceContentHash":"fnv1a64:42747e407b4af68b","recordRevisionId":"Q5038192:content:63f98858999286fe","recordContentHash":"fnv1a64:67d6a3969101e200","sourceCanonicalUrl":"https://www.cardfactory.co.uk/","sourceModifiedAt":"2026-10-22T02:40:56.128Z","observedOn":"2026-10-22","permission":{"basis":"public_information","evidenceUrl":"https://www.cardfactory.co.uk/"},"attributionUrl":"https://www.cardfactory.co.uk/"}],"quality":{"method":"same_kind_unique_trigram_floor","minimumUniqueTrigramRatio":0.3,"status":"passed"},"title":"My order has arrived and it’s broken?","summary":"Cited source answers across 1 active corpus record.","question":"My order has arrived and it’s broken?","answers":[{"entitySlug":"card-factory-q5038192","entityName":"Card Factory","answer":"“We are really sorry that your order has arrived damaged. We know how important it is for your order to arrive in perfect condition. Please contact us with an image of the damaged product and any damaged packaging and a member of the Customer Service Team will be in touch within 24 hours.”","sourceUrls":["https://www.cardfactory.co.uk/faq.html"]}]}