{"schemaVersion":"ready-scan.discovery-surface.v1","id":"urn:readyscan:corpus:buyer-question:ifolor-ag-q141519922-answer-725e610135f1587c12dd","key":"buyer_question:ifolor-ag-q141519922-answer-725e610135f1587c12dd","kind":"buyer_question","slug":"ifolor-ag-q141519922-answer-725e610135f1587c12dd","canonicalUrl":"https://directory.readyscan.ai/corpus/buyer-question/ifolor-ag-q141519922-answer-725e610135f1587c12dd","machineUrl":"https://directory.readyscan.ai/discovery/corpus/buyer-question/ifolor-ag-q141519922-answer-725e610135f1587c12dd.json","datePublished":"2026-10-25","dateModified":"2026-10-25","materialFingerprint":"fnv1a64:fd5bc3ba3092f03d","membershipFingerprint":"fnv1a64:40c6e462d37f3c1d","relatedEntitySlugs":["ifolor-ag-q141519922"],"relatedSurfaceKeys":["buyer_question:ifolor-ag-q141519922-answer-334cc16237100030e613","evidence:ifolor-ag-q141519922"],"sourceIds":["ready-scan-subjects"],"provenance":[{"snapshotId":"ifolor-ag-q141519922-content-89fa93f88b10477c-snapshot","sourceId":"ready-scan-subjects","sourceRecordId":"Q141519922","sourceRevisionId":"Q141519922:content:596c0beaf790f3da","sourceContentHash":"fnv1a64:a084da30a4d89c7d","recordRevisionId":"Q141519922:content:596c0beaf790f3da","recordContentHash":"fnv1a64:25dcc82698aa6278","sourceCanonicalUrl":"https://www.ifolor.ch/","sourceModifiedAt":"2026-10-25T14:42:30.271Z","observedOn":"2026-10-25","permission":{"basis":"public_information","evidenceUrl":"https://www.ifolor.ch/"},"attributionUrl":"https://www.ifolor.ch/"}],"quality":{"method":"same_kind_unique_trigram_floor","minimumUniqueTrigramRatio":0.3,"status":"passed"},"title":"I received the wrong product. What should I do?","summary":"Cited source answers across 1 active corpus record.","question":"I received the wrong product. What should I do?","answers":[{"entitySlug":"ifolor-ag-q141519922","entityName":"Ifolor AG","answer":"“We regret this incident and apologize for the inconvenience. Please return the incorrectly delivered product to us.”","sourceUrls":["https://www.ifolor.ch/en/customer-service/faq/complaint-technical-problems"]}]}