{"schemaVersion":"ready-scan.discovery-surface.v1","id":"urn:readyscan:corpus:buyer-question:j-com-q11310414-answer-a72b208602b1dd836eab","key":"buyer_question:j-com-q11310414-answer-a72b208602b1dd836eab","kind":"buyer_question","slug":"j-com-q11310414-answer-a72b208602b1dd836eab","canonicalUrl":"https://directory.readyscan.ai/corpus/buyer-question/j-com-q11310414-answer-a72b208602b1dd836eab","machineUrl":"https://directory.readyscan.ai/discovery/corpus/buyer-question/j-com-q11310414-answer-a72b208602b1dd836eab.json","datePublished":"2026-10-25","dateModified":"2026-10-25","materialFingerprint":"fnv1a64:eda6ccdf9a5fc71a","membershipFingerprint":"fnv1a64:cafec7ffd5d654af","relatedEntitySlugs":["j-com-q11310414"],"relatedSurfaceKeys":["buyer_question:j-com-q11310414-answer-06b9af4b03535790e321","buyer_question:j-com-q11310414-answer-0d9db69eb1d9ab63e9ae","buyer_question:j-com-q11310414-answer-0dbf043156b8e1352ae8","buyer_question:j-com-q11310414-answer-1522898658fe65edd1a7","buyer_question:j-com-q11310414-answer-2567c6e52ee9be0dd477","buyer_question:j-com-q11310414-answer-3a21a0171e435ed78f27","buyer_question:j-com-q11310414-answer-3fa04e2d4a4b30718365","buyer_question:j-com-q11310414-answer-481231e29fb5ed2eff9c","buyer_question:j-com-q11310414-answer-4e0339be5d9a42b1df71","buyer_question:j-com-q11310414-answer-4edc052f65851234d1b0","buyer_question:j-com-q11310414-answer-526bd05f100e605026e0","buyer_question:j-com-q11310414-answer-5c8be865ca701c7ee6cb","buyer_question:j-com-q11310414-answer-74c0eefc4bd2749236fa","buyer_question:j-com-q11310414-answer-77fd0b988eb0f050a9d9","buyer_question:j-com-q11310414-answer-7d9cb7f8154b533f58e4","buyer_question:j-com-q11310414-answer-7de475079e3cfb47b2ad","buyer_question:j-com-q11310414-answer-86250f910d6b5fa5845f","buyer_question:j-com-q11310414-answer-8da4a96123a8a47d99e8","buyer_question:j-com-q11310414-answer-97eb1c9707b851f9f219","buyer_question:j-com-q11310414-answer-9ff1b705b47029fc58c6","buyer_question:j-com-q11310414-answer-a0db93501df6918acf2a","buyer_question:j-com-q11310414-answer-abbf40f012ded036a633","buyer_question:j-com-q11310414-answer-ae7cc610997bd379c5d0","buyer_question:j-com-q11310414-answer-b31a6953072867444109","buyer_question:j-com-q11310414-answer-bb8837641f5974f5ac1b","buyer_question:j-com-q11310414-answer-cb2dd1fa9eab94b9fc9f","buyer_question:j-com-q11310414-answer-db0c4bd5d434426440df","buyer_question:j-com-q11310414-answer-db84ee1442afc709846a","buyer_question:j-com-q11310414-answer-e9b78010ff9b408d0dce","buyer_question:j-com-q11310414-answer-ec1b1f2c6fd9d15606fc","buyer_question:j-com-q11310414-answer-f0acc8eed6d26fd59bb5","buyer_question:j-com-q11310414-answer-f0f187a23dbf8350cddf","buyer_question:j-com-q11310414-answer-f121168526d519d1f607","buyer_question:j-com-q11310414-answer-f380025a4eedcfae6ddc","evidence:j-com-q11310414"],"sourceIds":["ready-scan-subjects"],"provenance":[{"snapshotId":"j-com-q11310414-content-cd4b2e919b9e39fc-snapshot","sourceId":"ready-scan-subjects","sourceRecordId":"Q11310414","sourceRevisionId":"Q11310414:content:d092e03872bbc5bc","sourceContentHash":"fnv1a64:a8f5b9ab15418aed","recordRevisionId":"Q11310414:content:d092e03872bbc5bc","recordContentHash":"fnv1a64:48d01f49178bbb69","sourceCanonicalUrl":"https://www.jcom.co.jp/corporate","sourceModifiedAt":"2026-10-25T09:05:38.086Z","observedOn":"2026-10-25","permission":{"basis":"public_information","evidenceUrl":"https://www.jcom.co.jp/corporate"},"attributionUrl":"https://www.jcom.co.jp/corporate"}],"quality":{"method":"same_kind_unique_trigram_floor","minimumUniqueTrigramRatio":0.3,"status":"passed"},"title":"端末故障時の保証やサポート体制はどのようなものがありますか？","summary":"Cited source answers across 1 active corpus record.","question":"端末故障時の保証やサポート体制はどのようなものがありますか？","answers":[{"entitySlug":"j-com-q11310414","entityName":"j:COM","answer":"“無償の修理サービスから、落下や水没など万一のトラブルに備えた保証オプションなど、各種取り揃えています。端末故障の場合、端末購入後一定期間内かつ自然故障であれば、無償で修理を承ります。購入後一定期間が経過している場合は有償となります。商品毎の無料保証期間についてはこちら。修理ではカバーしきれないトラブルや、端末紛失に備える場合は、有償オプションの「安心端末保証60」、au Certified iPhone（認定中古品）の方は「端末保証 for iPhone」、iPhoneの方は「AppleCare+ for iPhone」のご利用をおすすめします。また、より万全なサポートをお求めの方は、J:COM TVやNETなどもまとめて何度でも専門スタッフに相談できる「えんかくサポート」がおすすめです。詳しくは下記をご参照ください。無償の修理サービス、安心端末保証60、安心端末保証48、AppleCare+ for iPhone、端末保証 for iPhone、えんかくサポート”","sourceUrls":["https://www.jcom.co.jp/en/service/mobile/support/faq/"]}]}