{"schemaVersion":"ready-scan.discovery-surface.v1","id":"urn:readyscan:corpus:buyer-question:livetiles-q43083498-answer-22288a63a461c437fcf6","key":"buyer_question:livetiles-q43083498-answer-22288a63a461c437fcf6","kind":"buyer_question","slug":"livetiles-q43083498-answer-22288a63a461c437fcf6","canonicalUrl":"https://directory.readyscan.ai/corpus/buyer-question/livetiles-q43083498-answer-22288a63a461c437fcf6","machineUrl":"https://directory.readyscan.ai/discovery/corpus/buyer-question/livetiles-q43083498-answer-22288a63a461c437fcf6.json","datePublished":"2026-10-20","dateModified":"2026-10-20","materialFingerprint":"fnv1a64:969d4062bf421312","membershipFingerprint":"fnv1a64:40d4f1ea89e20f37","relatedEntitySlugs":["livetiles-q43083498"],"relatedSurfaceKeys":["buyer_question:livetiles-q43083498-answer-2eecd083a04b8a88a3b0","buyer_question:livetiles-q43083498-answer-6e9c335d93c449118803","buyer_question:livetiles-q43083498-answer-cd72714cda9d427929b4","buyer_question:livetiles-q43083498-answer-da36ac52f6b7d88196d3","evidence:livetiles-q43083498"],"sourceIds":["ready-scan-subjects"],"provenance":[{"snapshotId":"livetiles-q43083498-content-17ee01a90e1faea4-snapshot","sourceId":"ready-scan-subjects","sourceRecordId":"Q43083498","sourceRevisionId":"Q43083498:content:416510e255bd06a3","sourceContentHash":"fnv1a64:bc720ca4f649e457","recordRevisionId":"Q43083498:content:416510e255bd06a3","recordContentHash":"fnv1a64:003ca107ac678660","sourceCanonicalUrl":"https://livetilesglobal.com/","sourceModifiedAt":"2026-10-20T04:12:32.581Z","observedOn":"2026-10-20","permission":{"basis":"public_information","evidenceUrl":"https://livetilesglobal.com/"},"attributionUrl":"https://livetilesglobal.com/"}],"quality":{"method":"same_kind_unique_trigram_floor","minimumUniqueTrigramRatio":0.3,"status":"passed"},"title":"When can I expect coverage from my support team?","summary":"Cited source answers across 1 active corpus record.","question":"When can I expect coverage from my support team?","answers":[{"entitySlug":"livetiles-q43083498","entityName":"LiveTiles","answer":"“Hours of coverage is defined by Support Plan and customer location. For customers on Bronze, Silver, and Gold plans, support business hour coverage is 9am-5pm based on the closest local LiveTiles support office to your location and the customer address on the Software Purchase Agreement. Excludes weekends and local state and federal public holidays.”","sourceUrls":["https://livetilesglobal.com/livetiles-pro/support-services/"]}]}