{"schemaVersion":"ready-scan.discovery-surface.v1","id":"urn:readyscan:corpus:buyer-question:prouds-q18636715-answer-23be0c8002beefb2ae62","key":"buyer_question:prouds-q18636715-answer-23be0c8002beefb2ae62","kind":"buyer_question","slug":"prouds-q18636715-answer-23be0c8002beefb2ae62","canonicalUrl":"https://directory.readyscan.ai/corpus/buyer-question/prouds-q18636715-answer-23be0c8002beefb2ae62","machineUrl":"https://directory.readyscan.ai/discovery/corpus/buyer-question/prouds-q18636715-answer-23be0c8002beefb2ae62.json","datePublished":"2026-10-24","dateModified":"2026-10-24","materialFingerprint":"fnv1a64:049b4b3c79bbc676","membershipFingerprint":"fnv1a64:b2e74ac4b9cce8bb","relatedEntitySlugs":["prouds-q18636715"],"relatedSurfaceKeys":["buyer_question:prouds-q18636715-answer-17fa0b12d4fbfb9fc389","buyer_question:prouds-q18636715-answer-42f6c185195e6a36569f","buyer_question:prouds-q18636715-answer-ae14b0dd82b3f117931c","buyer_question:prouds-q18636715-answer-ca356f74e2b15cac5ea8","buyer_question:prouds-q18636715-answer-f562ac42d2ada6aa85e4","evidence:prouds-q18636715"],"sourceIds":["ready-scan-subjects"],"provenance":[{"snapshotId":"prouds-q18636715-content-dd43d9b86fd952b6-snapshot","sourceId":"ready-scan-subjects","sourceRecordId":"Q18636715","sourceRevisionId":"Q18636715:content:312f07909f183d7e","sourceContentHash":"fnv1a64:5a15fe8e4934b9ae","recordRevisionId":"Q18636715:content:312f07909f183d7e","recordContentHash":"fnv1a64:ab3e1560212d67b1","sourceCanonicalUrl":"https://www.prouds.com.au/","sourceModifiedAt":"2026-10-24T17:31:31.652Z","observedOn":"2026-10-24","permission":{"basis":"public_information","evidenceUrl":"https://www.prouds.com.au/"},"attributionUrl":"https://www.prouds.com.au/"}],"quality":{"method":"same_kind_unique_trigram_floor","minimumUniqueTrigramRatio":0.3,"status":"passed"},"title":"What if I haven't received an email confirming receipt of my order?","summary":"Cited source answers across 1 active corpus record.","question":"What if I haven't received an email confirming receipt of my order?","answers":[{"entitySlug":"prouds-q18636715","entityName":"Prouds","answer":"“Your email may have been sent to your junk or spam files or perhaps you placed the order using a different email address, please check these files first. If that proves to be unsuccessful then please email our friendly customer service team on customerservice@prouds.com.au”","sourceUrls":["https://www.prouds.com.au/faq"]}]}