{"schemaVersion":"ready-scan.discovery-surface.v1","id":"urn:readyscan:corpus:buyer-question:samsonite-q1203426-answer-ebc37ff2da96e9e19360","key":"buyer_question:samsonite-q1203426-answer-ebc37ff2da96e9e19360","kind":"buyer_question","slug":"samsonite-q1203426-answer-ebc37ff2da96e9e19360","canonicalUrl":"https://directory.readyscan.ai/corpus/buyer-question/samsonite-q1203426-answer-ebc37ff2da96e9e19360","machineUrl":"https://directory.readyscan.ai/discovery/corpus/buyer-question/samsonite-q1203426-answer-ebc37ff2da96e9e19360.json","datePublished":"2026-10-19","dateModified":"2026-10-19","materialFingerprint":"fnv1a64:6f06b2b42d833a2d","membershipFingerprint":"fnv1a64:421f37da09fa2995","relatedEntitySlugs":["samsonite-q1203426"],"relatedSurfaceKeys":["buyer_question:samsonite-q1203426-answer-916036010fad40f67bc2","buyer_question:samsonite-q1203426-answer-ab22a691b8c287d80502","buyer_question:samsonite-q1203426-answer-b9807ab8c0640325aac5","buyer_question:samsonite-q1203426-answer-e8e5fb4a2f53bedeac03","evidence:samsonite-q1203426"],"sourceIds":["ready-scan-subjects"],"provenance":[{"snapshotId":"samsonite-q1203426-content-11e3392ff856cf5f-snapshot","sourceId":"ready-scan-subjects","sourceRecordId":"Q1203426","sourceRevisionId":"Q1203426:content:4c4a7cd9cee069a9","sourceContentHash":"fnv1a64:36396754acae23e2","recordRevisionId":"Q1203426:content:4c4a7cd9cee069a9","recordContentHash":"fnv1a64:678a3bf210727bc5","sourceCanonicalUrl":"https://shop.samsonite.com/","sourceModifiedAt":"2026-10-19T17:48:30.330Z","observedOn":"2026-10-19","permission":{"basis":"public_information","evidenceUrl":"https://shop.samsonite.com/"},"attributionUrl":"https://shop.samsonite.com/"}],"quality":{"method":"same_kind_unique_trigram_floor","minimumUniqueTrigramRatio":0.3,"status":"passed"},"title":"I have a damaged product, what do I do?","summary":"Cited source answers across 1 active corpus record.","question":"I have a damaged product, what do I do?","answers":[{"entitySlug":"samsonite-q1203426","entityName":"Samsonite","answer":"“If you have a damaged product, please visit our Service and Repair page for information on repair options and the next steps on how to get your product serviced. You'll find details on how to submit a repair request and any applicable service charges.”","sourceUrls":["https://shop.samsonite.com/faqs.html"]}]}