{"schemaVersion":"ready-scan.discovery-surface.v1","id":"urn:readyscan:corpus:buyer-question:topdesk-q28735360-answer-a4b0cb314af7bca574bf","key":"buyer_question:topdesk-q28735360-answer-a4b0cb314af7bca574bf","kind":"buyer_question","slug":"topdesk-q28735360-answer-a4b0cb314af7bca574bf","canonicalUrl":"https://directory.readyscan.ai/corpus/buyer-question/topdesk-q28735360-answer-a4b0cb314af7bca574bf","machineUrl":"https://directory.readyscan.ai/discovery/corpus/buyer-question/topdesk-q28735360-answer-a4b0cb314af7bca574bf.json","datePublished":"2026-10-26","dateModified":"2026-10-26","materialFingerprint":"fnv1a64:d0fcdcca4dc2e786","membershipFingerprint":"fnv1a64:da133e5d0260e408","relatedEntitySlugs":["topdesk-q28735360"],"relatedSurfaceKeys":["buyer_question:topdesk-q28735360-answer-9f44cc2dc48eae25d0cf","buyer_question:topdesk-q28735360-answer-cd9162e4512545d9e062","buyer_question:topdesk-q28735360-answer-f209d08e61cbb0502b92","buyer_question:topdesk-q28735360-answer-f491618b6601492a5f55","evidence:topdesk-q28735360"],"sourceIds":["ready-scan-subjects"],"provenance":[{"snapshotId":"topdesk-q28735360-content-8bbd6f76dcb8fd51-snapshot","sourceId":"ready-scan-subjects","sourceRecordId":"Q28735360","sourceRevisionId":"Q28735360:content:7c8aa37a291d077a","sourceContentHash":"fnv1a64:f6a6b506759589ca","recordRevisionId":"Q28735360:content:7c8aa37a291d077a","recordContentHash":"fnv1a64:02534d5b5477ecca","sourceCanonicalUrl":"https://www.topdesk.com/","sourceModifiedAt":"2026-10-26T13:37:47.268Z","observedOn":"2026-10-26","permission":{"basis":"public_information","evidenceUrl":"https://www.topdesk.com/"},"attributionUrl":"https://www.topdesk.com/"}],"quality":{"method":"same_kind_unique_trigram_floor","minimumUniqueTrigramRatio":0.3,"status":"passed"},"title":"Does TOPdesk have AI features?","summary":"Cited source answers across 1 active corpus record.","question":"Does TOPdesk have AI features?","answers":[{"entitySlug":"topdesk-q28735360","entityName":"TOPdesk","answer":"“Yes. TOPdesk AI is built into the platform on select plans, not sold as a separate module or add-on. It handles the repetitive parts of service management, from suggesting a ticket’s category to drafting knowledge items, and TOPdesk Robin, TOPdesk’s AI teammate, answers questions in the portal and works alongside operators in the ticket.”","sourceUrls":["https://www.topdesk.com/en/solutions/ai-assisted-service-management/"]}]}