{"schemaVersion":"ready-scan.discovery-surface.v1","id":"urn:readyscan:corpus:evidence:bcom-ict-q140075131","key":"evidence:bcom-ict-q140075131","kind":"evidence","slug":"bcom-ict-q140075131","canonicalUrl":"https://directory.readyscan.ai/corpus/evidence/bcom-ict-q140075131","machineUrl":"https://directory.readyscan.ai/discovery/corpus/evidence/bcom-ict-q140075131.json","datePublished":"2026-07-29","dateModified":"2026-10-23","materialFingerprint":"fnv1a64:f939e6d847be4f4e","membershipFingerprint":"fnv1a64:855e09f4a573f6ad","relatedEntitySlugs":["bcom-ict-q140075131"],"relatedSurfaceKeys":["buyer_question:bcom-ict-q140075131-answer-16b899ba535661ae9bd7","buyer_question:bcom-ict-q140075131-answer-2d20240c2dc94292840d","buyer_question:bcom-ict-q140075131-answer-2dff70560ff7cd48f78a","buyer_question:bcom-ict-q140075131-answer-30775e4d6bae902680fd","buyer_question:bcom-ict-q140075131-answer-414901f8773093508c51","buyer_question:bcom-ict-q140075131-answer-53a76a1b1852b8128d9e","buyer_question:bcom-ict-q140075131-answer-63b2f793ee0521b00c88","buyer_question:bcom-ict-q140075131-answer-6af50d02e87c302e6a25","buyer_question:bcom-ict-q140075131-answer-735b44c3b9955653ea21","buyer_question:bcom-ict-q140075131-answer-7653fdebd739ef64ef28","buyer_question:bcom-ict-q140075131-answer-82cc70e94afa20815bb6","buyer_question:bcom-ict-q140075131-answer-85bdb92e136af5537952","buyer_question:bcom-ict-q140075131-answer-9687e5829d4470635e17","buyer_question:bcom-ict-q140075131-answer-a5a460abfeae9c25604e","buyer_question:bcom-ict-q140075131-answer-a952c66eea718070e8f2","buyer_question:bcom-ict-q140075131-answer-aaca118d4fcde0c8df61","buyer_question:bcom-ict-q140075131-answer-b8007294842aaac31c57","buyer_question:bcom-ict-q140075131-answer-b90d02497178deb9d804","buyer_question:bcom-ict-q140075131-answer-c5233a9f6ad697287b39","buyer_question:bcom-ict-q140075131-answer-d119765a899eb61c1f31","buyer_question:bcom-ict-q140075131-answer-e0864da3f54d303ada43","relationship:bcom-ict-q140075131-products-and-services"],"sourceIds":["ready-scan-subjects"],"provenance":[{"snapshotId":"bcom-ict-q140075131-content-9a43114ece74e811-snapshot","sourceId":"ready-scan-subjects","sourceRecordId":"Q140075131","sourceRevisionId":"Q140075131:content:df93890caaa26136","sourceContentHash":"fnv1a64:8d433439bae9b524","recordRevisionId":"Q140075131:content:df93890caaa26136","recordContentHash":"fnv1a64:e4a9e69522a2c7ca","sourceCanonicalUrl":"https://www.bcomservices.com/","sourceModifiedAt":"2026-10-23T07:43:07.840Z","observedOn":"2026-10-23","permission":{"basis":"public_information","evidenceUrl":"https://www.bcomservices.com/"},"attributionUrl":"https://www.bcomservices.com/"}],"quality":{"method":"same_kind_unique_trigram_floor","minimumUniqueTrigramRatio":0.3,"status":"passed"},"title":"bcom ICT — company guide","summary":"bcom ICT: Australian IT services company on the Gold Coast. Website: https://www.bcomservices.com.","facts":[{"id":"content-native-digital-agencies-a573a484598ebe90-a-c5233a9f6ad697287b39","label":"Do you only work with businesses on the Gold Coast?","value":"“We provide on-site technical support, infrastructure deployment, cybersecurity, Microsoft 365 and cloud services, as well as remote IT management for organisations operating across multiple locations.”","sourceUrls":["https://www.bcomservices.com/"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-82cc70e94afa20815bb6","label":"What size businesses do you work with?","value":"“bcom ICT works with growing organisations requiring professional IT infrastructure, cybersecurity, managed services and ICT project delivery. We support businesses with internal IT teams as well as organisations seeking an external technology partner. Our services scale from ongoing IT operations to complex, multi-site infrastructure projects.”","sourceUrls":["https://www.bcomservices.com/"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-b8007294842aaac31c57","label":"Who provides cybersecurity services on the Gold Coast?","value":"“bcom ICT provides cybersecurity services to small and medium businesses across the Gold Coast and Australia-wide, covering endpoint protection, email security, multi-factor authentication, ransomware defence and staff training. bcom ICT works to the ASD Essential Eight, the Australian government's baseline security framework. Call 07 3041 8993.”","sourceUrls":["https://www.bcomservices.com/cybersecurity-services-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-2dff70560ff7cd48f78a","label":"What is the Essential Eight, and does my business need it?","value":"“The Essential Eight is the Australian Signals Directorate's set of eight baseline mitigation strategies, with maturity levels from zero to three. It's the framework Australian auditors, insurers and boards actually ask about — not the American ones you'll see on most security websites.”","sourceUrls":["https://www.bcomservices.com/cybersecurity-services-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-63b2f793ee0521b00c88","label":"How much does a cybersecurity assessment cost?","value":"“The health check is a fixed fee agreed before we start, so there's no open-ended bill. You get a plain-English report covering your email, identity, endpoints, backups and network, with a prioritised list of what to fix first. What you do with it is up to you — there's no obligation to have us do the remediation.”","sourceUrls":["https://www.bcomservices.com/cybersecurity-services-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-d8ef40410aec61315e87","label":"Cybersecurity Services Gold Coast","value":"“Cybersecurity for Gold Coast businesses — endpoint protection, email security, MFA, ransomware defence and staff training. Call 07 3041 8993.”","sourceUrls":["https://www.bcomservices.com/cybersecurity-services-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-30775e4d6bae902680fd","label":"What do managed IT services cost on the Gold Coast?","value":"“Managed IT is charged as a flat monthly fee rather than by the hour.”","sourceUrls":["https://www.bcomservices.com/managed-it-services-for-small-businesses-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-9687e5829d4470635e17","label":"What's the difference between managed IT and just calling someone when it breaks?","value":"“Break-fix means you pay each time something goes wrong, and the provider only earns when it does. Managed IT means someone is watching your systems continuously, patching and backing them up, and fixing causes rather than symptoms. In practice most businesses switch because the running total of break-fix callouts stopped being predictable.”","sourceUrls":["https://www.bcomservices.com/managed-it-services-for-small-businesses-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-7653fdebd739ef64ef28","label":"How fast do you respond?","value":"“Managed IT clients have a contracted 4-hour response for critical faults during business hours, with after-hours emergency attendance included. Phones are returned in business hours — after hours by our AI operator, who takes the details and escalates. Our published service levels set out the full priority matrix.”","sourceUrls":["https://www.bcomservices.com/managed-it-services-for-small-businesses-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-6af50d02e87c302e6a25","label":"Do we have to sign a long contract?","value":"“No. bcom ICT's managed IT is month-to-month. We'd rather earn the next month than hold you to a three-year agreement.”","sourceUrls":["https://www.bcomservices.com/managed-it-services-for-small-businesses-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-a5a460abfeae9c25604e","label":"Can you work with the IT person we already have?","value":"“Yes, and it's common. Some clients have someone internal who handles day-to-day questions and use us for the infrastructure, security and escalations behind them. We'll agree who owns what so nothing falls between us.”","sourceUrls":["https://www.bcomservices.com/managed-it-services-for-small-businesses-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-85bdb92e136af5537952","label":"What IT services does bcom ICT provide?","value":"“bcom ICT provides managed IT, business IT support, cybersecurity, business WiFi and networking, phone systems including VoIP and PBX, cloud migration and Microsoft 365, AI implementation, cabling, hardware supply and business computer repair. On-site services cover the Gold Coast; managed, remote and cloud services are available Australia-wide. Call 07 3041 8993.”","sourceUrls":["https://www.bcomservices.com/services"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-2d20240c2dc94292840d","label":"Do we have to take everything, or can we start with one thing?","value":"“Start with one thing. Most clients come to us for a single problem — the WiFi, a phone system, a security scare — and hand over more once they've seen how we work. There's no bundle you have to buy into.”","sourceUrls":["https://www.bcomservices.com/services"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-aaca118d4fcde0c8df61","label":"Which services are available outside the Gold Coast?","value":"“Anything that doesn't need someone physically present. Managed IT, cybersecurity, the SOC, incident response, Microsoft 365, cloud and consulting are all delivered Australia-wide. On-site work — cabling, WiFi installs, hardware, phone system installation — is Gold Coast based.”","sourceUrls":["https://www.bcomservices.com/services"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-16b899ba535661ae9bd7","label":"How do you remove a virus from a business computer?","value":"“bcom ICT isolates the affected machines first, identifies what the infection is, establishes what accounts and files were reached, then cleans or rebuilds the machines and resets exposed credentials. The job ends with hardening the route that allowed it, because removal alone usually leads to reinfection. Call 07 3041 8993.”","sourceUrls":["https://www.bcomservices.com/virus-and-malware-removal-services-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-53a76a1b1852b8128d9e","label":"What should we do the moment we notice?","value":"“Disconnect the machine from the network but do not power it off — shutting down destroys evidence in memory. Do not delete the ransom note or the suspicious email, and do not wipe and rebuild. Change passwords from a device you know is clean, not from the affected one, and call 07 3041 8993.”","sourceUrls":["https://www.bcomservices.com/virus-and-malware-removal-services-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-d119765a899eb61c1f31","label":"Will we lose data?","value":"“Usually not from a standard malware infection. Ransomware is different — recovery then depends entirely on whether your backups were separated from the network and have actually been tested. That is decided long before the incident.”","sourceUrls":["https://www.bcomservices.com/virus-and-malware-removal-services-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-414901f8773093508c51","label":"Is this the same as incident response?","value":"“No. Malware removal deals with infected machines. If accounts were compromised, data may have left the business, or multiple systems are affected, that is cyber incident response — containment, forensic investigation, recovery and reporting for your insurer and regulators.”","sourceUrls":["https://www.bcomservices.com/virus-and-malware-removal-services-gold-coast"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-b90d02497178deb9d804","label":"Who is bcom ICT?","value":"“bcom ICT is the trading name of Bcom Services Pty Ltd, ABN 92 636 893 108, a Gold Coast IT support company established in 2011. bcom ICT supports small and medium businesses on-site across the Gold Coast and remotely Australia-wide. Call 07 3041 8993.”","sourceUrls":["https://www.bcomservices.com/about"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-735b44c3b9955653ea21","label":"Is bcom ICT the same business as Bcom IT Solutions?","value":"“Yes. \"Bcom IT Solutions\" is an earlier trading name for the same business. The current trading name is bcom ICT, and the legal entity has always been Bcom Services Pty Ltd, ABN 92 636 893 108. Older references you find online to Bcom IT Solutions refer to this company.”","sourceUrls":["https://www.bcomservices.com/about"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-e0864da3f54d303ada43","label":"What is the official bcom ICT website?","value":"“The only authoritative bcom ICT website is www.bcomservices.com. The business does not operate at the domain \"bcom.services\" — that is a separate and unrelated registration, and anything appearing there has nothing to do with this company.”","sourceUrls":["https://www.bcomservices.com/about"]},{"id":"content-native-digital-agencies-a573a484598ebe90-a-a952c66eea718070e8f2","label":"Who will we actually deal with?","value":"“The people doing the work. bcom ICT is led by Royce Clark and Ollie, and clients deal with them directly rather than through an account manager or a rotating helpdesk. Escalation reaches a director the same day. Meet them on our team page.”","sourceUrls":["https://www.bcomservices.com/about"]},{"id":"source-description","label":"About","value":"Australian IT services company on the Gold Coast.","sourceUrls":["https://www.wikidata.org/wiki/Special:EntityData/Q140075131.json?revision=2502396768"]},{"id":"source-listed-website","label":"Website","value":"https://www.bcomservices.com","sourceUrls":["https://www.wikidata.org/wiki/Special:EntityData/Q140075131.json?revision=2502396768"]}]}