{"schemaVersion":"ready-scan.discovery-surface.v1","id":"urn:readyscan:corpus:evidence:loopup-q60764227","key":"evidence:loopup-q60764227","kind":"evidence","slug":"loopup-q60764227","canonicalUrl":"https://directory.readyscan.ai/corpus/evidence/loopup-q60764227","machineUrl":"https://directory.readyscan.ai/discovery/corpus/evidence/loopup-q60764227.json","datePublished":"2026-07-29","dateModified":"2026-10-23","materialFingerprint":"fnv1a64:98aff712cdde5497","membershipFingerprint":"fnv1a64:f5a73ba1d64da5b4","relatedEntitySlugs":["loopup-q60764227"],"relatedSurfaceKeys":["buyer_question:loopup-q60764227-answer-01045b11b36332feb469","buyer_question:loopup-q60764227-answer-09845716b2bb5a66c7cc","buyer_question:loopup-q60764227-answer-0e9ef99f14b36215c263","buyer_question:loopup-q60764227-answer-171e1580f6dcd5fee32b","buyer_question:loopup-q60764227-answer-1d306e653dc3da31ea57","buyer_question:loopup-q60764227-answer-2c58b9187cda9cb9c248","buyer_question:loopup-q60764227-answer-2d4d8ebe94d2be527508","buyer_question:loopup-q60764227-answer-2ddd44661130c6591ec5","buyer_question:loopup-q60764227-answer-364fce8a402d34991e7c","buyer_question:loopup-q60764227-answer-474fa329f3e9b1b24e3a","buyer_question:loopup-q60764227-answer-4b8bf27aefac54401b65","buyer_question:loopup-q60764227-answer-56172deb458b5a73d9b3","buyer_question:loopup-q60764227-answer-599511f591d8bd5ad8bf","buyer_question:loopup-q60764227-answer-681a015ce92ea27b961b","buyer_question:loopup-q60764227-answer-767c50576ebc3278312d","buyer_question:loopup-q60764227-answer-7cb5dc107c8702ed7f84","buyer_question:loopup-q60764227-answer-addce59d770ba23f70d8","buyer_question:loopup-q60764227-answer-b40cf15062401540b34c","buyer_question:loopup-q60764227-answer-bcb38b65daf128571867","buyer_question:loopup-q60764227-answer-c5805a296f852f4ee7f1","buyer_question:loopup-q60764227-answer-c78ac6d800d399a33db9","buyer_question:loopup-q60764227-answer-d00580b9dec7c6695463","buyer_question:loopup-q60764227-answer-dafc39abc32fd507500f","buyer_question:loopup-q60764227-answer-f2eb2b03fe69edd96765","buyer_question:loopup-q60764227-answer-ff9c97284f2496e8a862"],"sourceIds":["ready-scan-subjects"],"provenance":[{"snapshotId":"loopup-q60764227-content-7cc1b433c56600f9-snapshot","sourceId":"ready-scan-subjects","sourceRecordId":"Q60764227","sourceRevisionId":"Q60764227:content:cfbdf9dd40230d1d","sourceContentHash":"fnv1a64:0fa6ca2d8b9cd411","recordRevisionId":"Q60764227:content:cfbdf9dd40230d1d","recordContentHash":"fnv1a64:da8b9f408adf7133","sourceCanonicalUrl":"https://loopup.com/","sourceModifiedAt":"2026-10-23T14:27:33.281Z","observedOn":"2026-10-23","permission":{"basis":"public_information","evidenceUrl":"https://loopup.com/"},"attributionUrl":"https://loopup.com/"}],"quality":{"method":"same_kind_unique_trigram_floor","minimumUniqueTrigramRatio":0.3,"status":"passed"},"title":"LoopUp — company guide","summary":"LoopUp: “LoopUp is a global provider of Microsoft Teams telephony for multinational enterprises, delivering Operator Connect, Direct Routing and Bring Your Own Carrier across 100+ countries under one contract, portal and 24/7 support team.”","facts":[{"id":"content-native-digital-agencies-af48b946805a5493-a-7a45fe17121a09731c53","label":"LoopUp","value":"“LoopUp is a global provider of Microsoft Teams telephony for multinational enterprises, delivering Operator Connect, Direct Routing and Bring Your Own Carrier across 100+ countries under one contract, portal and 24/7 support team.”","sourceUrls":["https://loopup.com/en/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-4b8bf27aefac54401b65","label":"What does LoopUp do?","value":"“LoopUp is a global provider of Microsoft Teams telephony. It gives multinational enterprises one contract, one management portal and one 24/7 support team to buy and manage PSTN calling in 100+ countries, using Operator Connect, Direct Routing as a Service and Bring Your Own Carrier (BYoC).”","sourceUrls":["https://loopup.com/en/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-dafc39abc32fd507500f","label":"What is cloud telephony?","value":"“Cloud telephony delivers business phone calling from the cloud instead of on-premises PBX hardware. With Microsoft Teams it lets employees make and receive external phone calls in Teams via Operator Connect, Direct Routing or Microsoft Calling Plans. LoopUp provides a fully managed version that replaces legacy PBXs and regional carriers with a single global service.”","sourceUrls":["https://loopup.com/en/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-c5805a296f852f4ee7f1","label":"Is LoopUp secure and compliant?","value":"“LoopUp provides enterprise-grade security and supports compliance requirements including call recording and data protection. LoopUp holds ISO/IEC 27001 certification.”","sourceUrls":["https://loopup.com/en/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-599511f591d8bd5ad8bf","label":"Who are LoopUp?","value":"“LoopUp is a global telephony provider that delivers Microsoft Teams Calling through a single provider across more than 100 countries. It replaces fragmented regional carriers with one global contract, one management portal and one 24/7 support team.”","sourceUrls":["https://loopup.com/en/solutions/overview/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-f2eb2b03fe69edd96765","label":"What telephony solutions does LoopUp offer for Microsoft Teams?","value":"“LoopUp offers Operator Connect, Direct Routing (delivered as a service), Bring Your Own Carrier (BYoC), SIP Trunking, Call Recording and Contact Centre solutions, all integrated with Microsoft Teams.”","sourceUrls":["https://loopup.com/en/solutions/overview/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-b40cf15062401540b34c","label":"Which countries does LoopUp support?","value":"“LoopUp provides cloud telephony in 100+ countries, with 71 available on Microsoft Operator Connect, including full PSTN replacement and local and toll-free numbers. Where regulation prevents direct PSTN replacement, LoopUp integrates local carriers (Bring Your Own Carrier - BYOC) and managed SBCs so all of your telephony stays under one global contract.”","sourceUrls":["https://loopup.com/en/solutions/overview/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-0e9ef99f14b36215c263","label":"What is GlobalPooling?","value":"“GlobalPooling™ is LoopUp's technology that pools and optimises calling spend across all of your users worldwide, so multinational organisations get the best value from a single, flexible global plan.”","sourceUrls":["https://loopup.com/en/solutions/overview/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-474fa329f3e9b1b24e3a","label":"What is Bring Your Own Carrier (BYOC) for Microsoft Teams?","value":"“BYOC lets you use Microsoft Teams telephony while keeping your existing carrier for direct inward dialing (DID) numbers and domestic calls. LoopUp connects your carrier to Teams via its managed Direct Routing platform.”","sourceUrls":["https://loopup.com/en/solutions/bring-your-own-carrier/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-7cb5dc107c8702ed7f84","label":"When should I use BYOC instead of Operator Connect?","value":"“BYOC is ideal when you want Teams telephony in a country not yet supported by Operator Connect, when regulatory constraints prevent changing carriers, or when you have existing carrier contracts you can't exit immediately.”","sourceUrls":["https://loopup.com/en/solutions/bring-your-own-carrier/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-2d4d8ebe94d2be527508","label":"Do I have to change my current phone provider to use Teams calling?","value":"“No. With BYOC you retain your current provider for local numbers and domestic calling, and simply add Microsoft Teams telephony on top through LoopUp.”","sourceUrls":["https://loopup.com/en/solutions/bring-your-own-carrier/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-01045b11b36332feb469","label":"Who manages the session border controllers (SBCs) with BYOC?","value":"“LoopUp manages the SBCs for you, deployment, configuration, updates and monitoring, either locally or in the cloud, so you don't need in-house telephony infrastructure expertise.”","sourceUrls":["https://loopup.com/en/solutions/bring-your-own-carrier/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-56172deb458b5a73d9b3","label":"Can I route international calls over LoopUp's network with BYOC?","value":"“Yes. You can optionally route international calls over LoopUp's global voice network to reduce cost and improve quality, where this is permitted.”","sourceUrls":["https://loopup.com/en/solutions/bring-your-own-carrier/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-1d306e653dc3da31ea57","label":"What call recording does LoopUp offer?","value":"“LoopUp offers a cloud-native call recording solution powered by Oak Innovation's ClarifyGo, providing policy-based recording for Microsoft Teams voice, PSTN calls, meetings and screen sharing.”","sourceUrls":["https://loopup.com/en/solutions/call-recording/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-ff9c97284f2496e8a862","label":"Is LoopUp's call recording suitable for regulated industries?","value":"“Yes. It is built for regulated sectors such as finance and healthcare, with policy-based recording, secure encrypted storage, role-based access, audit trails and detailed compliance reporting.”","sourceUrls":["https://loopup.com/en/solutions/call-recording/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-171e1580f6dcd5fee32b","label":"What can be recorded?","value":"“You can record Microsoft Teams voice calls, PSTN calls, meetings and screen sharing, using configurable, policy-based recording rules.”","sourceUrls":["https://loopup.com/en/solutions/call-recording/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-bcb38b65daf128571867","label":"How is recorded data kept secure?","value":"“Recordings are held in secure, encrypted storage with configurable retention policies, role-based access permissions, audit-trail capture and fraud protection.”","sourceUrls":["https://loopup.com/en/solutions/call-recording/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-2ddd44661130c6591ec5","label":"Does LoopUp call recording work with Microsoft Teams?","value":"“Yes. It records natively across the Microsoft Teams ecosystem, Teams voice, meetings and PSTN calls, with no on-premises hardware required.”","sourceUrls":["https://loopup.com/en/solutions/call-recording/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-addce59d770ba23f70d8","label":"Can I search, transcribe and analyse recordings?","value":"“Yes. The solution includes speech transcription and enhanced search, an optional Quality Management Suite for call evaluation, and APIs to connect contact centre and third-party AI platforms.”","sourceUrls":["https://loopup.com/en/solutions/call-recording/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-364fce8a402d34991e7c","label":"Is any hardware needed for LoopUp call recording?","value":"“No. It's a fully cloud-based deployment with no hardware requirements.”","sourceUrls":["https://loopup.com/en/solutions/call-recording/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-767c50576ebc3278312d","label":"What contact centre solutions does LoopUp offer for Microsoft Teams?","value":"“LoopUp delivers scalable, cloud-native contact centre solutions built on Microsoft Teams, ranging from native Teams capabilities to advanced routing with Luware Nimbus, tailored to your needs globally.”","sourceUrls":["https://loopup.com/en/solutions/contact-centre/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-d00580b9dec7c6695463","label":"What contact centre features come natively with Microsoft Teams?","value":"“Native Teams capabilities include Call Queues, Auto Attendants and the Queues app, which support basic call flows, IVRs and shared call handling.”","sourceUrls":["https://loopup.com/en/solutions/contact-centre/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-2c58b9187cda9cb9c248","label":"What if I need advanced call routing?","value":"“For more sophisticated needs, LoopUp integrates Luware Nimbus, which adds skills-based routing, multi-tier IVRs and advanced queuing on top of Microsoft Teams.”","sourceUrls":["https://loopup.com/en/solutions/contact-centre/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-c78ac6d800d399a33db9","label":"Does LoopUp's contact centre integrate with CRM systems?","value":"“Yes. It offers CRM connectivity with platforms such as Microsoft Dynamics 365 and Salesforce, along with callback capabilities.”","sourceUrls":["https://loopup.com/en/solutions/contact-centre/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-09845716b2bb5a66c7cc","label":"Is LoopUp's contact centre cloud-based?","value":"“Yes. It's a fully cloud-based deployment with no hardware requirements, rolled out in structured, phased stages aligned with Microsoft and Luware best practice.”","sourceUrls":["https://loopup.com/en/solutions/contact-centre/"]},{"id":"content-native-digital-agencies-af48b946805a5493-a-681a015ce92ea27b961b","label":"What reporting and supervisor tools are available?","value":"“The solution provides real-time and historical dashboards with supervisor functionality to monitor and manage contact centre performance.”","sourceUrls":["https://loopup.com/en/solutions/contact-centre/"]}]}