{"schemaVersion":"ready-scan.discovery-surface.v1","id":"urn:readyscan:corpus:evidence:tandem-bank-q25112380","key":"evidence:tandem-bank-q25112380","kind":"evidence","slug":"tandem-bank-q25112380","canonicalUrl":"https://directory.readyscan.ai/corpus/evidence/tandem-bank-q25112380","machineUrl":"https://directory.readyscan.ai/discovery/corpus/evidence/tandem-bank-q25112380.json","datePublished":"2026-07-29","dateModified":"2026-10-27","materialFingerprint":"fnv1a64:e49c5fc03056bdd6","membershipFingerprint":"fnv1a64:e1395a53d784ad46","relatedEntitySlugs":["tandem-bank-q25112380"],"relatedSurfaceKeys":["buyer_question:tandem-bank-q25112380-answer-079d55689a5876d4dcdd","buyer_question:tandem-bank-q25112380-answer-35ba95e40fe429e46874","buyer_question:tandem-bank-q25112380-answer-5698295f5e3314483a7a","buyer_question:tandem-bank-q25112380-answer-a0fb44b8a896f938ff84","buyer_question:tandem-bank-q25112380-answer-a8596e08ce88bec8d48d","buyer_question:tandem-bank-q25112380-answer-dbcb650d5f3174b4708a","buyer_question:tandem-bank-q25112380-answer-dbd9897007e2eff8f8b2","buyer_question:tandem-bank-q25112380-answer-ee452bcc3663ad530838"],"sourceIds":["ready-scan-subjects"],"provenance":[{"snapshotId":"tandem-bank-q25112380-content-ce6e067bd43279e1-snapshot","sourceId":"ready-scan-subjects","sourceRecordId":"Q25112380","sourceRevisionId":"Q25112380:content:5a68052ff64b2f1b","sourceContentHash":"fnv1a64:afedc3b7a0269d78","recordRevisionId":"Q25112380:content:5a68052ff64b2f1b","recordContentHash":"fnv1a64:2a69b422a24275db","sourceCanonicalUrl":"https://www.tandem.co.uk/","sourceModifiedAt":"2026-10-27T14:42:44.503Z","observedOn":"2026-10-27","permission":{"basis":"public_information","evidenceUrl":"https://www.tandem.co.uk/"},"attributionUrl":"https://www.tandem.co.uk/"}],"quality":{"method":"same_kind_unique_trigram_floor","minimumUniqueTrigramRatio":0.3,"status":"passed"},"title":"Tandem Bank — company guide","summary":"Tandem Bank: “We're building the UK's greener digital bank, helping you grow your money while supporting a more sustainable future.”","facts":[{"id":"content-native-digital-agencies-7861e3aeb528efb9-a-ee452bcc3663ad530838","label":"What is a Discretionary Commission Arrangement (DCA) Complaint?","value":"“A discretionary commission arrangement (DCA) is when the finance provider pays the car dealer commission – or a fee – based on the interest rate paid in the car finance agreement. The car dealer can set or adjust this interest rate.”","sourceUrls":["https://www.tandem.co.uk/mf-commission-complaints"]},{"id":"content-native-digital-agencies-7861e3aeb528efb9-a-079d55689a5876d4dcdd","label":"What is a Non-Discretionary Commission Arrangement (Non-DCA) Complaint?","value":"“A Non-DCA Complaint relates to a regulated credit agreement, which financed the purchase of a motor vehicle, that provided for the payment of a commission and is not a DCA complaint.”","sourceUrls":["https://www.tandem.co.uk/mf-commission-complaints"]},{"id":"content-native-digital-agencies-7861e3aeb528efb9-a-5698295f5e3314483a7a","label":"What happens next?","value":"“We will acknowledge receipt of your complaint and confirm whether your agreement was affected by a discretionary commission arrangement (DCA) or other type of commission arrangement (Non-DCA). We'll then investigate your complaint in line with the timescales and guidance provided by the FCA.”","sourceUrls":["https://www.tandem.co.uk/mf-commission-complaints"]},{"id":"content-native-digital-agencies-7861e3aeb528efb9-a-a8596e08ce88bec8d48d","label":"Where can I find further information?","value":"“You can find further information at https://www.fca.org.uk/consumers/car-finance-complaints. If the FCA make any more changes that affect your complaint, we will include these on our website. We'll then investigate your complaint in line with the timescales and guidance provided by the FCA.”","sourceUrls":["https://www.tandem.co.uk/mf-commission-complaints"]},{"id":"content-native-digital-agencies-7861e3aeb528efb9-a-9b99e26afb78e28a0c7a","label":"Tandem Bank","value":"“We're building the UK's greener digital bank, helping you grow your money while supporting a more sustainable future.”","sourceUrls":["https://www.tandem.co.uk/support"]},{"id":"content-native-digital-agencies-7861e3aeb528efb9-a-a0fb44b8a896f938ff84","label":"Does Tandem offer joint savings accounts?","value":"“No, at the moment Tandem savings accounts can only be opened in a sole name.”","sourceUrls":["https://www.tandem.co.uk/support"]},{"id":"content-native-digital-agencies-7861e3aeb528efb9-a-35ba95e40fe429e46874","label":"Does Tandem offer current accounts?","value":"“No, at the moment we do not offer current accounts.”","sourceUrls":["https://www.tandem.co.uk/support"]},{"id":"content-native-digital-agencies-7861e3aeb528efb9-a-dbd9897007e2eff8f8b2","label":"How does Tandem ensure my money is safe?","value":"“Tandem Bank is covered by the Financial Services Compensation Scheme (FSCS). For more information, visit fscs.org.uk.”","sourceUrls":["https://www.tandem.co.uk/support"]},{"id":"content-native-digital-agencies-7861e3aeb528efb9-a-dbcb650d5f3174b4708a","label":"Is Tandem a fully regulated bank and where can I check this?","value":"“Yes, Tandem Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. You can verify this on the Financial Services Register at https://register.fca.org.uk/s/.”","sourceUrls":["https://www.tandem.co.uk/support"]}]}