{"schemaVersion":"ready-scan.discovery-surface.v1","id":"urn:readyscan:corpus:evidence:three-uk-q19840922","key":"evidence:three-uk-q19840922","kind":"evidence","slug":"three-uk-q19840922","canonicalUrl":"https://directory.readyscan.ai/corpus/evidence/three-uk-q19840922","machineUrl":"https://directory.readyscan.ai/discovery/corpus/evidence/three-uk-q19840922.json","datePublished":"2026-07-29","dateModified":"2026-10-23","materialFingerprint":"fnv1a64:4d77ed7e92280b75","membershipFingerprint":"fnv1a64:26c01dd8f035d7bd","relatedEntitySlugs":["three-uk-q19840922"],"relatedSurfaceKeys":["buyer_question:three-uk-q19840922-answer-13ca948ebe30b62b71e9","buyer_question:three-uk-q19840922-answer-20f3dd6bd3348ed64ffa","buyer_question:three-uk-q19840922-answer-2255d901fe8c2f8fa3d9","buyer_question:three-uk-q19840922-answer-2e3f7fa0e2667badb556","buyer_question:three-uk-q19840922-answer-382b17bcaadc51859ee8","buyer_question:three-uk-q19840922-answer-3ceac4f506c5aea815f6","buyer_question:three-uk-q19840922-answer-4d7c06d00385fb59d2db","buyer_question:three-uk-q19840922-answer-5760392179ae242b7cf1","buyer_question:three-uk-q19840922-answer-65d90a4133798a8e5102","buyer_question:three-uk-q19840922-answer-695a71f77bae9dc73675","buyer_question:three-uk-q19840922-answer-6e221ae809afb6f888d7","buyer_question:three-uk-q19840922-answer-748befcf1968791aaf33","buyer_question:three-uk-q19840922-answer-7b1b3409e21572d108aa","buyer_question:three-uk-q19840922-answer-7c4bacfb579d4897c28a","buyer_question:three-uk-q19840922-answer-8732f5ee566235750db5","buyer_question:three-uk-q19840922-answer-888e5b92c0f792a31744","buyer_question:three-uk-q19840922-answer-a57ef3e97eeb2ada5ff1","buyer_question:three-uk-q19840922-answer-a9e0ea48531b97e245b9","buyer_question:three-uk-q19840922-answer-bb5ebce7fac2edb11a66","buyer_question:three-uk-q19840922-answer-c47c87c83d2c37bc2bbf","buyer_question:three-uk-q19840922-answer-cd77f13be7d5676d4597","buyer_question:three-uk-q19840922-answer-f5104faf1670ad7015ac","buyer_question:three-uk-q19840922-answer-f80c35f0d6d50d876622","buyer_question:three-uk-q19840922-answer-f9df5c6d9565b8c14951","buyer_question:three-uk-q19840922-answer-fe59c5084648223f2df1"],"sourceIds":["ready-scan-subjects"],"provenance":[{"snapshotId":"three-uk-q19840922-content-32969d982024d40a-snapshot","sourceId":"ready-scan-subjects","sourceRecordId":"Q19840922","sourceRevisionId":"Q19840922:content:a4632e7b513bffe4","sourceContentHash":"fnv1a64:548c48c10f4b3c54","recordRevisionId":"Q19840922:content:a4632e7b513bffe4","recordContentHash":"fnv1a64:049f9b99e58d6b37","sourceCanonicalUrl":"https://www.three.co.uk/","sourceModifiedAt":"2026-10-23T21:04:25.373Z","observedOn":"2026-10-23","permission":{"basis":"public_information","evidenceUrl":"https://www.three.co.uk/"},"attributionUrl":"https://www.three.co.uk/"}],"quality":{"method":"same_kind_unique_trigram_floor","minimumUniqueTrigramRatio":0.3,"status":"passed"},"title":"Three UK — company guide","summary":"Three UK: Communications provider and mobile network operator in the United Kingdom. Website: https://www.three.co.uk/","facts":[{"id":"content-native-digital-agencies-2da13cac2fe92508-a-888e5b92c0f792a31744","label":"What devices can I get on a Three Your Way plan?","value":"“Phones, smartwatches, tablets and laptops are all available on Three Your Way plans.”","sourceUrls":["https://www.three.co.uk/why-three/three-your-way"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-13ca948ebe30b62b71e9","label":"Can I buy more than one device?","value":"“Yes, you can upgrade to another device on your existing number at any time, without having to settle the outstanding debt or pay an early cancellation fee for your Airtime plan.”","sourceUrls":["https://www.three.co.uk/why-three/three-your-way"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-4d7c06d00385fb59d2db","label":"Do I pay interest when I spread the cost of a device?","value":"“No, you won’t pay interest because we currently offer 0% APR when you spread the cost with a device plan.”","sourceUrls":["https://www.three.co.uk/why-three/three-your-way"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-cd77f13be7d5676d4597","label":"Can I cancel a Three Your Way airtime plan?","value":"“Yes, you can cancel at any time with 30 days’ notice. There may be a cancellation fee if you’re still within your minimum term.”","sourceUrls":["https://www.three.co.uk/why-three/three-your-way"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-65d90a4133798a8e5102","label":"Can I get a phone without an Airtime plan?","value":"“No, but you can choose a plan that suits you.”","sourceUrls":["https://www.three.co.uk/why-three/three-your-way"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-3ceac4f506c5aea815f6","label":"Why have 2 payments been taken from my bank account?","value":"“Your device plan is separate to your airtime plan. They’re 2 different contracts, so you’ll see two separate direct debits on your bank statement.”","sourceUrls":["https://www.three.co.uk/why-three/three-your-way"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-c47c87c83d2c37bc2bbf","label":"Do I need to pay off my device plan before upgrading?","value":"“No, you don’t need to pay off your phone or tablet in full before you upgrade to a new device plan, but think about the financial impact of having 2 monthly device plan agreements.”","sourceUrls":["https://www.three.co.uk/why-three/three-your-way"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-f9df5c6d9565b8c14951","label":"Can I get screen repair cover if I’m on a Value plan?","value":"“Customers on a 24-month Complete plan enjoy screen repair cover.”","sourceUrls":["https://www.three.co.uk/why-three/three-your-way"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-8732f5ee566235750db5","label":"Who can have Extended Warranty?","value":"“Only Three Your Way Complete and Value Plans on 12 month and 24 month contract can get Extended Warranty for up to 3 years (36 months), until they upgrade their plan or leave Three.”","sourceUrls":["https://www.three.co.uk/support/device-support/extended-warranty-faqs"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-a57ef3e97eeb2ada5ff1","label":"How can I claim my Extended Warranty benefit?","value":"“You will need to go to you to nearest Three retail store, who’ll help you with your claim request through our partner Ingram. Unfortunately, you don’t have the option to claim this benefit Online or via the Contact Centre.”","sourceUrls":["https://www.three.co.uk/support/device-support/extended-warranty-faqs"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-bb5ebce7fac2edb11a66","label":"How long does the repair process take?","value":"“The repaired device will be delivered either to the address provided by you or to the store where the booking was made, within 5 days from booking.”","sourceUrls":["https://www.three.co.uk/support/device-support/extended-warranty-faqs"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-f5104faf1670ad7015ac","label":"How will I know when my device is ready?","value":"“Ingram will email you once your repaired device has been shipped. If you opt for the device to be returned to the store, Three retail store advisor will contact you to inform you that your device can be collected.”","sourceUrls":["https://www.three.co.uk/support/device-support/extended-warranty-faqs"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-fe59c5084648223f2df1","label":"Do I get a loan device while mine has been sent away?","value":"“Unfortunately, loan phones will not be available.”","sourceUrls":["https://www.three.co.uk/support/device-support/extended-warranty-faqs"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-382b17bcaadc51859ee8","label":"Do I need to supply my passcode?","value":"“FMIP must be disabled, and screen locks need to be removed where possible.”","sourceUrls":["https://www.three.co.uk/support/device-support/extended-warranty-faqs"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-a9e0ea48531b97e245b9","label":"What happens if my device is not covered under warranty?","value":"“Ingram will contact you to provide a repair quotation.”","sourceUrls":["https://www.three.co.uk/support/device-support/extended-warranty-faqs"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-2255d901fe8c2f8fa3d9","label":"What is the screen repair benefit?","value":"“Front screen repair can be used once during the minimum term of your plan.”","sourceUrls":["https://www.three.co.uk/support/device-support/screen-repair-faqs"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-695a71f77bae9dc73675","label":"Is screen repair available for all Plans and devices?","value":"“No, this optional add-on is only applicable if you have taken out Complete 24 month Airtime or Connect Plan. Laptops are not included within Screen Repair.”","sourceUrls":["https://www.three.co.uk/support/device-support/screen-repair-faqs"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-748befcf1968791aaf33","label":"What happens if I don’t use my screen repair?","value":"“If not used, this option or add-on expires and does not roll over.”","sourceUrls":["https://www.three.co.uk/support/device-support/screen-repair-faqs"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-2e3f7fa0e2667badb556","label":"How do I make a request for my screen repair?","value":"“All screen repair requests will be managed via Screen Repair Partner, Square Trade, including payment of the £25 fee.”","sourceUrls":["https://www.three.co.uk/support/device-support/screen-repair-faqs"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-20f3dd6bd3348ed64ffa","label":"Are there any reasons in which I couldn’t claim for a screen repair?","value":"“Theft or lossAny request for a repair that is made where you have cancelled your Qualifying Plan, or where you are outside the 24-month term of your Qualifying Plan Damage that is already covered by manufacturer warranty or seller guaranteesAny repair request made for minor cosmetic damage. This could be, for example, a scratch.”","sourceUrls":["https://www.three.co.uk/support/device-support/screen-repair-faqs"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-6e221ae809afb6f888d7","label":"How do I activate Go Roam?","value":"“It works automatically. You just need to make sure you’re using a compatible device with data roaming switched on in the settings and the latest software installed.”","sourceUrls":["https://www.three.co.uk/support/roaming-and-calling-abroad/roaming-abroad/go-roam"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-5760392179ae242b7cf1","label":"What are our roaming fair use policies?","value":"“If you’re a pay Monthly customer, you can use up to 12GB of your data allowance in any Go Roam destination. This limit may be subject to change.”","sourceUrls":["https://www.three.co.uk/support/roaming-and-calling-abroad/roaming-abroad/go-roam"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-7c4bacfb579d4897c28a","label":"What if I’m travelling to a non-Go Roam destination?","value":"“If you’re going somewhere not included in Go Roam, you won’t be able to use your UK allowances there. Instead, you’ll be charged the standard roaming rates, which vary depending on the destination. To find out more, visit our roaming abroad page.”","sourceUrls":["https://www.three.co.uk/support/roaming-and-calling-abroad/roaming-abroad/go-roam"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-7b1b3409e21572d108aa","label":"Can I buy multiple Go Roam Passes at one time?","value":"“Yes. You can buy multiple Go Roam passes at once – perfect if you’re going to be away for a while. They’ll be used in the order you bought them.”","sourceUrls":["https://www.three.co.uk/support/roaming-and-calling-abroad/roaming-abroad/go-roam"]},{"id":"content-native-digital-agencies-2da13cac2fe92508-a-f80c35f0d6d50d876622","label":"Can I buy a Go Roam in Europe Pass, a Go Roam Around the World Pass and a Go Roam Around the World Extra Pass at the same time?","value":"“Yes. You can buy any combination of Go Roam passes at the same time. This is ideal if you’re going to several different destinations.”","sourceUrls":["https://www.three.co.uk/support/roaming-and-calling-abroad/roaming-abroad/go-roam"]},{"id":"source-description","label":"About","value":"Communications provider and mobile network operator in the United Kingdom.","sourceUrls":["https://www.wikidata.org/wiki/Special:EntityData/Q19840922.json?revision=2522439899"]},{"id":"source-listed-website","label":"Website","value":"https://www.three.co.uk/","sourceUrls":["https://www.wikidata.org/wiki/Special:EntityData/Q19840922.json?revision=2522439899"]}]}