{"schemaVersion":"ready-scan.discovery-surface.v1","id":"urn:readyscan:corpus:evidence:topdesk-q28735360","key":"evidence:topdesk-q28735360","kind":"evidence","slug":"topdesk-q28735360","canonicalUrl":"https://directory.readyscan.ai/corpus/evidence/topdesk-q28735360","machineUrl":"https://directory.readyscan.ai/discovery/corpus/evidence/topdesk-q28735360.json","datePublished":"2026-07-29","dateModified":"2026-10-26","materialFingerprint":"fnv1a64:c06fcd17610b11f1","membershipFingerprint":"fnv1a64:da133e5d0260e408","relatedEntitySlugs":["topdesk-q28735360"],"relatedSurfaceKeys":["buyer_question:topdesk-q28735360-answer-9f44cc2dc48eae25d0cf","buyer_question:topdesk-q28735360-answer-a4b0cb314af7bca574bf","buyer_question:topdesk-q28735360-answer-cd9162e4512545d9e062","buyer_question:topdesk-q28735360-answer-f209d08e61cbb0502b92","buyer_question:topdesk-q28735360-answer-f491618b6601492a5f55"],"sourceIds":["ready-scan-subjects"],"provenance":[{"snapshotId":"topdesk-q28735360-content-8bbd6f76dcb8fd51-snapshot","sourceId":"ready-scan-subjects","sourceRecordId":"Q28735360","sourceRevisionId":"Q28735360:content:7c8aa37a291d077a","sourceContentHash":"fnv1a64:f6a6b506759589ca","recordRevisionId":"Q28735360:content:7c8aa37a291d077a","recordContentHash":"fnv1a64:02534d5b5477ecca","sourceCanonicalUrl":"https://www.topdesk.com/","sourceModifiedAt":"2026-10-26T13:37:47.268Z","observedOn":"2026-10-26","permission":{"basis":"public_information","evidenceUrl":"https://www.topdesk.com/"},"attributionUrl":"https://www.topdesk.com/"}],"quality":{"method":"same_kind_unique_trigram_floor","minimumUniqueTrigramRatio":0.3,"status":"passed"},"title":"TOPdesk — company guide","summary":"TOPdesk: Developer and supplier of service management software. Website: https://www.topdesk.com/","facts":[{"id":"content-native-digital-agencies-09f14a109a5f2e9f-a-a4b0cb314af7bca574bf","label":"Does TOPdesk have AI features?","value":"“Yes. TOPdesk AI is built into the platform on select plans, not sold as a separate module or add-on. It handles the repetitive parts of service management, from suggesting a ticket’s category to drafting knowledge items, and TOPdesk Robin, TOPdesk’s AI teammate, answers questions in the portal and works alongside operators in the ticket.”","sourceUrls":["https://www.topdesk.com/en/solutions/ai-assisted-service-management/"]},{"id":"content-native-digital-agencies-09f14a109a5f2e9f-a-f491618b6601492a5f55","label":"What AI features does TOPdesk offer?","value":"“AI Triage, AI Summarization, AI Knowledge Item Generation, AI Answer Assistant, AI Writing Assistant, AI Translation, AI Search, and TOPdesk Robin, TOPdesk’s AI teammate, in the portal and in the ticket.”","sourceUrls":["https://www.topdesk.com/en/solutions/ai-assisted-service-management/"]},{"id":"content-native-digital-agencies-09f14a109a5f2e9f-a-cd9162e4512545d9e062","label":"What is TOPdesk Robin?","value":"“TOPdesk Robin is TOPdesk’s AI teammate. It knows your TOPdesk inside out, from your knowledge base to the tickets you’re working on.”","sourceUrls":["https://www.topdesk.com/en/solutions/ai-assisted-service-management/"]},{"id":"content-native-digital-agencies-09f14a109a5f2e9f-a-f209d08e61cbb0502b92","label":"How does AI-assisted service management differ from traditional approaches?","value":"“Traditional service management relies on your team to manually categorize every ticket, write every knowledge item, and answer every recurring question. AI-assisted service management handles that repetitive work automatically. Your team still makes the decisions, AI just removes the busywork that gets in the way.”","sourceUrls":["https://www.topdesk.com/en/solutions/ai-assisted-service-management/"]},{"id":"content-native-digital-agencies-09f14a109a5f2e9f-a-9f44cc2dc48eae25d0cf","label":"Does TOPdesk's AI replace human operators?","value":"“No. AI doesn’t replace your team, it makes every operator more capable.”","sourceUrls":["https://www.topdesk.com/en/solutions/ai-assisted-service-management/"]},{"id":"source-description","label":"About","value":"Developer and supplier of service management software.","sourceUrls":["https://www.wikidata.org/wiki/Special:EntityData/Q28735360.json?revision=2505800731"]},{"id":"source-listed-website","label":"Website","value":"https://www.topdesk.com/","sourceUrls":["https://www.wikidata.org/wiki/Special:EntityData/Q28735360.json?revision=2505800731"]}]}