{"schemaVersion":"ready-scan.discovery-entity.v3","id":"urn:readyscan:entity:trackon-couriers-q128904320","slug":"trackon-couriers-q128904320","kind":"entity","entityType":"Organization","canonicalUrl":"https://directory.readyscan.ai/entities/trackon-couriers-q128904320","machineUrl":"https://directory.readyscan.ai/discovery/entities/trackon-couriers-q128904320.json","llmsUrl":"https://directory.readyscan.ai/entities/trackon-couriers-q128904320/llms.txt","name":"Trackon Couriers","alternateNames":[],"websiteUrl":"https://trackon.in/","category":{"slug":"companies","name":"Companies","canonicalUrl":"https://directory.readyscan.ai/directory/companies"},"description":"Trackon Courier Pvt. Ltd.: “India's premier logistics and courier delivery network specializing in express domestic shipping, cross-border international deliveries, and business supply chain management.”","summary":"Trackon Courier Pvt. 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If delayed due to weather or traffic, it will be re-attempted the next business day or you can contact customer support at +91-11-45593500.”","sourceIds":["source-efaf60d4c648da34"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-cf73f3ce8ae568e9821b","label":"Does Trackon offer Cash on Delivery (COD) services for e-commerce sellers?","value":"“Yes, Trackon provides dependable Cash on Delivery (COD) collection and timely financial remittance services tailored specifically for online retailers and D2C brands across India.”","sourceIds":["source-efaf60d4c648da34"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-0b2c7043e00863d64ce2","label":"How do I register a complaint or claim for a lost or damaged shipment?","value":"“You can register a formal service request or complaint online via our support portal at https://panacea.trackon.in/CustomerComplain.aspx or email our helpdesk with your AWB number and invoice copy.”","sourceIds":["source-efaf60d4c648da34"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-b020905ee37161afdf54","label":"How should I track my consignment?","value":"“You can track your consignment here.”","sourceIds":["source-efaf60d4c648da34"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-6437677172ac678660fc","label":"How to book a consignment?","value":"“Kindly locate and visit the nearest franchisee here. Remember to take a shipper copy after booking the consignment.”","sourceIds":["source-efaf60d4c648da34"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-805435d95dce79742599","label":"What are your delivery timings?","value":"“Our delivery timings are 10am to 7pm.”","sourceIds":["source-efaf60d4c648da34"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-e0e6653768a5e022008e","label":"How long will it take to receive a response after registering a complaint?","value":"“You will receive an SMS or a call regarding the feedback from our customer care department within 3 working days.”","sourceIds":["source-efaf60d4c648da34"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-1903335c119501b15c46","label":"Are there any specific items that you don’t carry?","value":"“Yes, please click here to know the list of prohibited items.”","sourceIds":["source-efaf60d4c648da34"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-7de80155468757ed2667","label":"How to send parcels locally with Trackon?","value":"“You can visit your nearest Trackon outlet to book a shipment.”","sourceIds":["source-e3dbbd70b5a2bb5b"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-1910f4936e6dc3c25bda","label":"How to register with Trackon?","value":"“To register as a franchise partner at Trackon, click here and fill out the necessary details.”","sourceIds":["source-e3dbbd70b5a2bb5b"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-0ef07888fc70c49325d8","label":"Do you offer doorstep pickups?","value":"“Yes, doorstep pickup service is available for our franchisees' shipments.”","sourceIds":["source-e3dbbd70b5a2bb5b"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-048e3d75ed3937587a05","label":"Does Trackon provide international delivery?","value":"“Yes, you can ship across 196+ countries with Trackon with our state-of-the-art shipping and logistics infrastructure that makes the entire customs process hassle-free and simple.”","sourceIds":["source-e3dbbd70b5a2bb5b"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-40d211173cd853db76b4","label":"Are there any prohibited items which can't be shipped via Trackon?","value":"“To know all about the list of prohibited items which we don't ship, please click here.”","sourceIds":["source-e3dbbd70b5a2bb5b"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-28db8400eef14f4ea206","label":"Does Trackon provide an urgent courier service for sending emergency parcels?","value":"“For all your urgent and emergency shipments, we offer a swift and tailor-made service 'Prime Track' with PAN India coverage. 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They pay import duties and taxes related to the respective shipment.”","sourceIds":["source-b857ac91f70d8e84"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-1fd050fa59ab181fe1a5","label":"How are remote charges, elevated surcharges, demand surcharges, and risk surcharges calculated?","value":"“We have partnered with courier companies like DHL and FedEx for our international operations and these charges are calculated as per their regulations.”","sourceIds":["source-b857ac91f70d8e84"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-fa3e84aca5db757e07db","label":"What is dimension weight and how is it calculated?","value":"“Dimensional weight is a pricing strategy that determines how much room a package needs based on the item's weight. 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Remember to take a shipper copy after booking the consignment.”","sourceIds":["source-efaf60d4c648da34"],"claimIds":["content-native-digital-agencies-0c09b0cf7c638f8c-a-6437677172ac678660fc"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-805435d95dce79742599","question":"What are your delivery timings?","answer":"“Our delivery timings are 10am to 7pm.”","sourceIds":["source-efaf60d4c648da34"],"claimIds":["content-native-digital-agencies-0c09b0cf7c638f8c-a-805435d95dce79742599"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-e0e6653768a5e022008e","question":"How long will it take to receive a response after registering a complaint?","answer":"“You will receive an SMS or a call regarding the feedback from our customer care department within 3 working days.”","sourceIds":["source-efaf60d4c648da34"],"claimIds":["content-native-digital-agencies-0c09b0cf7c638f8c-a-e0e6653768a5e022008e"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-1903335c119501b15c46","question":"Are there any specific items that you don’t carry?","answer":"“Yes, please click here to know the list of prohibited items.”","sourceIds":["source-efaf60d4c648da34"],"claimIds":["content-native-digital-agencies-0c09b0cf7c638f8c-a-1903335c119501b15c46"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-7de80155468757ed2667","question":"How to send parcels locally with Trackon?","answer":"“You can visit your nearest Trackon outlet to book a shipment.”","sourceIds":["source-e3dbbd70b5a2bb5b"],"claimIds":["content-native-digital-agencies-0c09b0cf7c638f8c-a-7de80155468757ed2667"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-1910f4936e6dc3c25bda","question":"How to register with Trackon?","answer":"“To register as a franchise partner at Trackon, click here and fill out the necessary details.”","sourceIds":["source-e3dbbd70b5a2bb5b"],"claimIds":["content-native-digital-agencies-0c09b0cf7c638f8c-a-1910f4936e6dc3c25bda"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-0ef07888fc70c49325d8","question":"Do you offer doorstep pickups?","answer":"“Yes, doorstep pickup service is available for our franchisees' shipments.”","sourceIds":["source-e3dbbd70b5a2bb5b"],"claimIds":["content-native-digital-agencies-0c09b0cf7c638f8c-a-0ef07888fc70c49325d8"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-048e3d75ed3937587a05","question":"Does Trackon provide international delivery?","answer":"“Yes, you can ship across 196+ countries with Trackon with our state-of-the-art shipping and logistics infrastructure that makes the entire customs process hassle-free and simple.”","sourceIds":["source-e3dbbd70b5a2bb5b"],"claimIds":["content-native-digital-agencies-0c09b0cf7c638f8c-a-048e3d75ed3937587a05"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-40d211173cd853db76b4","question":"Are there any prohibited items which can't be shipped via Trackon?","answer":"“To know all about the list of prohibited items which we don't ship, please click here.”","sourceIds":["source-e3dbbd70b5a2bb5b"],"claimIds":["content-native-digital-agencies-0c09b0cf7c638f8c-a-40d211173cd853db76b4"]},{"id":"content-native-digital-agencies-0c09b0cf7c638f8c-a-28db8400eef14f4ea206","question":"Does Trackon provide an urgent courier service for sending emergency parcels?","answer":"“For all your urgent and emergency shipments, we offer a swift and tailor-made service 'Prime Track' with PAN India coverage. 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Ltd.","value":"“India's premier logistics and courier delivery network specializing in express domestic shipping, cross-border international deliveries, and business supply chain management.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-949155adc2018769adb0","name":"How can I track my Trackon courier parcel?","value":"“You can track your shipment anytime by entering your 9 to 11-digit Air Waybill (AWB) number or Order Reference number directly on our website tracking page at https://www.trackon.in/courier-tracking.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-c3ceab23bcab7585f1e6","name":"What should I do if my shipment status shows 'Out for Delivery' but hasn't arrived?","value":"“Shipments marked 'Out for Delivery' are typically delivered by 7:00 PM on the same business day. If delayed due to weather or traffic, it will be re-attempted the next business day or you can contact customer support at +91-11-45593500.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-cf73f3ce8ae568e9821b","name":"Does Trackon offer Cash on Delivery (COD) services for e-commerce sellers?","value":"“Yes, Trackon provides dependable Cash on Delivery (COD) collection and timely financial remittance services tailored specifically for online retailers and D2C brands across India.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-0b2c7043e00863d64ce2","name":"How do I register a complaint or claim for a lost or damaged shipment?","value":"“You can register a formal service request or complaint online via our support portal at https://panacea.trackon.in/CustomerComplain.aspx or email our helpdesk with your AWB number and invoice copy.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-b020905ee37161afdf54","name":"How should I track my consignment?","value":"“You can track your consignment here.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-6437677172ac678660fc","name":"How to book a consignment?","value":"“Kindly locate and visit the nearest franchisee here. Remember to take a shipper copy after booking the consignment.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-805435d95dce79742599","name":"What are your delivery timings?","value":"“Our delivery timings are 10am to 7pm.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-e0e6653768a5e022008e","name":"How long will it take to receive a response after registering a complaint?","value":"“You will receive an SMS or a call regarding the feedback from our customer care department within 3 working days.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-1903335c119501b15c46","name":"Are there any specific items that you don’t carry?","value":"“Yes, please click here to know the list of prohibited items.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-7de80155468757ed2667","name":"How to send parcels locally with Trackon?","value":"“You can visit your nearest Trackon outlet to book a shipment.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-1910f4936e6dc3c25bda","name":"How to register with Trackon?","value":"“To register as a franchise partner at Trackon, click here and fill out the necessary details.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-0ef07888fc70c49325d8","name":"Do you offer doorstep pickups?","value":"“Yes, doorstep pickup service is available for our franchisees' shipments.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-048e3d75ed3937587a05","name":"Does Trackon provide international delivery?","value":"“Yes, you can ship across 196+ countries with Trackon with our state-of-the-art shipping and logistics infrastructure that makes the entire customs process hassle-free and simple.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-40d211173cd853db76b4","name":"Are there any prohibited items which can't be shipped via Trackon?","value":"“To know all about the list of prohibited items which we don't ship, please click here.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-28db8400eef14f4ea206","name":"Does Trackon provide an urgent courier service for sending emergency parcels?","value":"“For all your urgent and emergency shipments, we offer a swift and tailor-made service 'Prime Track' with PAN India coverage. Under this, you get next or two-day delivery with real-time tracking and tamper-proof security for all your shipments.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-8162d022206cf90fec29","name":"Can individuals send items via Trackon courier?","value":"“For all your urgent and emergency shipments, we offer a swift and tailor-made service 'Prime Track' with PAN India coverage. Under this, you get next or two-day delivery with real-time tracking and tamper-proof security for all your shipments.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-12c5943ed07f824c09f5","name":"What is the reconciliation cycle for ToPay/COD payments?","value":"“We offer a weekly reconciliation to our B2B clients.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-f67f597eedf3b39c30fd","name":"Prime Track Express Delivery","value":"“Guaranteed next-day and urgent document/parcel shipping with priority handling across metro cities.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-85ee13b853e65e0743f5","name":"What is a commercial shipment and its paperwork? ?","value":"“Commercial shipment refers to the B2B exchange of goods in bulk amounts.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-6ff62bf2377a8f70eeb2","name":"What are restricted items?","value":"“Restricted or prohibited items are those which are illegal and cannot be shipped via a specific courier company.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-df9f67945071ca91d282","name":"Who will pay duties and taxes?","value":"“As per the customs regulations, any applicable duty and taxes are to be paid by the consignee.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-a3dd170fa5282fda4c3a","name":"What are DDU and DDP shipments?","value":"“DDU shipments (Delivered Duty Unpaid) is a term popularly used in global trade referring to the state under which a customer is entirely responsible for the safety of the shipments until they reach their respective destinations. They pay import duties and taxes related to the respective shipment.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-1fd050fa59ab181fe1a5","name":"How are remote charges, elevated surcharges, demand surcharges, and risk surcharges calculated?","value":"“We have partnered with courier companies like DHL and FedEx for our international operations and these charges are calculated as per their regulations.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-fa3e84aca5db757e07db","name":"What is dimension weight and how is it calculated?","value":"“Dimensional weight is a pricing strategy that determines how much room a package needs based on the item's weight. To calculate dimensional weight, the length, width, and height of a package are multiplied, using the longest point on each side.”"},{"@type":"PropertyValue","propertyID":"claim:content-native-digital-agencies-0c09b0cf7c638f8c-a-0226fbb238b3470b04f6","name":"The tracking results show that my shipment is going to a different location than it was originally intended to. Why?","value":"“You'll likely see this altered address information on your tracking page if the shipper has requested to modify the shipment's destination address.”"}],"@type":"Organization"}}