What can I do if an article isn't available?
“You can find out whether an article is available in one of our Boutiques using the Find in Boutique function in the individual product sheet pages.”
Questions & answers
Can I personalise an article?
“All the articles indicated as 'ETRO BY YOU' can be customized with your initials.”
Can a garment be made to measure?
“The service is available by contacting our Boutiques directly. Find the contacts here.”
How can I receive assistance for an Etro product?
“Etro offers an after-sales service available for products purchased on www.etro.com, in ETRO Boutiques and authorised resellers.”
Can I change or cancel the details of an order?
“If you need to change or cancel your order, contact us as soon as possible. We will do whatever we can to satisfy your request but we cannot guarantee that your order can be changed once it has been forwarded. Orders being processed cannot be changed or cancelled.”
I have not received a confirmation mail of an order, what should I do?
“We remind you to check your spam folder.”
Why can't I find my order in my on-line profile?
“To trace your orders, please note that an ETRO account is required and orders should be placed after logging into the My Account.”
Can I reserve an article on-line that is unavailable for purchase?
“Only some selected articles can be reserved that is why there is the pre-order option.”
I have lost the label of my return, what should I do?
“Please contact Customer Service to receive assistance.”
Can I book an appointment in a Boutique?
“Our service is active in some selected Boutiques.”
Data formats & record details
Download this profile and inspect its supporting evidence.
- Entity ID
- urn:readyscan:entity:etro-q1371677
- Material fingerprint
- fnv1a64:283f486a8e18ade2
- Entity revision
- fnv1a64:df6868688b03e713
- Published
- 2026-10-27
- Modified
- 2026-10-27
- Source summary
- Etro: Italian fashion house founded in 1968. Website: https://www.etro.com/