# Margarete Steiff GmbH > Plush toy company based in Germany. - Canonical entity: https://directory.readyscan.ai/entities/margarete-steiff-gmbh-q151137 - Website listed in the source snapshot: https://www.steiff.com/ - Category: [Businesses](https://directory.readyscan.ai/directory/businesses) - Machine record: https://directory.readyscan.ai/discovery/entities/margarete-steiff-gmbh-q151137.json - Material fingerprint: fnv1a64:1e04c516958fe891 - Entity revision: fnv1a64:f3bc99f76512c8fb - Published: 2026-10-23 - Modified: 2026-10-23 ## Questions & answers ### [How do I place an order in the Steiff online shop?](https://directory.readyscan.ai/entities/margarete-steiff-gmbh-q151137#company-answer-content-native-digital-agencies-09970e85e40c3e92-a-ea41a18441198459dd60) “Use the search or navigation to select the desired Steiff articles and place them in the shopping basket. You can access the shopping basket by moving the mouse over the shopping basket symbol.” Sources: https://www.steiff.com/en/help ### [Do I need a customer account, or can I order as a guest?](https://directory.readyscan.ai/entities/margarete-steiff-gmbh-q151137#company-answer-content-native-digital-agencies-09970e85e40c3e92-a-955cbdc6e458d1f643ae) “You do not necessarily need a customer account to place an order in the Steiff Online Shop. You can also order as a guest without registering. However, a customer account does offer certain benefits. You can find out more about this in the ‘Customer Account’ section.” Sources: https://www.steiff.com/en/help ### [Is there a minimum order value in the Steiff Online Shop?](https://directory.readyscan.ai/entities/margarete-steiff-gmbh-q151137#company-answer-content-native-digital-agencies-09970e85e40c3e92-a-cd2c0b5903e805e01bca) “No, there is no minimum order value.” Sources: https://www.steiff.com/en/help ### [What payment options are available to me in the Steiff Online Shop?](https://directory.readyscan.ai/entities/margarete-steiff-gmbh-q151137#company-answer-content-native-digital-agencies-09970e85e40c3e92-a-9e66bf6f79da097a16b4) “We offer a range of secure payment methods so that you can choose the one that suits you best. The available options depend, among other things, on the delivery country and will be displayed during the ordering process.PayPal (available for all delivery countries)You pay securely and directly via your PayPal account.” Sources: https://www.steiff.com/en/help ### [Can I place an order by telephone?](https://directory.readyscan.ai/entities/margarete-steiff-gmbh-q151137#company-answer-content-native-digital-agencies-09970e85e40c3e92-a-08d38d7804bbaa0fe80e) “We cannot accept telephone orders and orders by e-mail. Please place your order in our online shop. You can reach our online shop service hotline at the following times:Monday to Friday: 08.30 to 17.00 hrs” Sources: https://www.steiff.com/en/help ### [How can I order in the Steiff online shop?](https://directory.readyscan.ai/entities/margarete-steiff-gmbh-q151137#company-answer-content-native-digital-agencies-09970e85e40c3e92-a-eafacc62bfb691f9b2e5) “Use the search or navigation to select the Steiff items you want and add them to your shopping cart. You can access the shopping cart by hovering your mouse over the shopping cart symbol.” Sources: https://www.steiff.com/en-us/frequently-asked-questions ### [How can I pay in the Steiff online shop?](https://directory.readyscan.ai/entities/margarete-steiff-gmbh-q151137#company-answer-content-native-digital-agencies-09970e85e40c3e92-a-f6e0245b3690f6e667a2) “We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. PayPal is also accepted.” Sources: https://www.steiff.com/en-us/frequently-asked-questions ### [Can I place an order by phone?](https://directory.readyscan.ai/entities/margarete-steiff-gmbh-q151137#company-answer-content-native-digital-agencies-09970e85e40c3e92-a-dad6373ba9017a6143a8) “Our customer service can assist you over the phone at: 401-312-0080 to place an order. You can reach our online shop customer service at the following times:Monday to Friday: 9:00 a.m. to 2:00 p.m EST” Sources: https://www.steiff.com/en-us/frequently-asked-questions ### [How do I send a gift?](https://directory.readyscan.ai/entities/margarete-steiff-gmbh-q151137#company-answer-content-native-digital-agencies-09970e85e40c3e92-a-102e4b23892c427b10fc) “All orders are treated as gifts, so no pricing information is included in the shipping box.To include a gift message, type your message in the "order comments" box during checkout.” Sources: https://www.steiff.com/en-us/frequently-asked-questions ### [How much does shipping cost?](https://directory.readyscan.ai/entities/margarete-steiff-gmbh-q151137#company-answer-content-native-digital-agencies-09970e85e40c3e92-a-87e6afa496c3a779aa43) “Shipping costs vary based on order value, carrier and location. Please see more about our shipping options and rates here.” Sources: https://www.steiff.com/en-us/frequently-asked-questions ### [How can I apply a promo code?](https://directory.readyscan.ai/entities/margarete-steiff-gmbh-q151137#company-answer-content-native-digital-agencies-09970e85e40c3e92-a-e31b61c8be30d7ef70a7) “Promotional codes can be applied in the cart, prior to beginning checkout. Simply enter and apply your promo code at the right hand side, prior to selecting "to checkout".” Sources: https://www.steiff.com/en-us/frequently-asked-questions ## Company sources - [Margarete Steiff GmbH website](https://www.steiff.com/) — steiff.com - [steiff.com/en/help](https://www.steiff.com/en/help) — steiff.com · [Related Ready Scan knowledge](https://readyscan.ai/sources/source-7613e2f72abde52b) - [steiff.com/en-us/frequently-asked-questions](https://www.steiff.com/en-us/frequently-asked-questions) — steiff.com · [Related Ready Scan knowledge](https://readyscan.ai/sources/source-3f49d1ce62d413f7) - [wikidata.org/wiki/Special:EntityData/Q151137.json](https://www.wikidata.org/wiki/Special:EntityData/Q151137.json?revision=2517397115) — wikidata.org · [Related Ready Scan knowledge](https://readyscan.ai/sources/source-104344b26a9ea34b) ## Continue reading - Discover the bounded graph: https://readyscan.ai/api/v1/ai-search/discovery - Retrieve this entity evidence: https://readyscan.ai/api/v1/ai-search/entities/margarete-steiff-gmbh-q151137/evidence ## Publication boundary - This public-sourced record brings together company information and its sources. It is not an owner-managed profile. - Publication does not guarantee crawling, indexing, training inclusion, citation, recommendation, referral, or revenue.