# Matrix
> Vehicle tracking and telematics company.

- Canonical entity: https://directory.readyscan.ai/entities/matrix-q128601667
- Website listed in the source snapshot: https://matrix.co.za/
- Category: [Businesses](https://directory.readyscan.ai/directory/businesses)
- Machine record: https://directory.readyscan.ai/discovery/entities/matrix-q128601667.json
- Material fingerprint: fnv1a64:59f85c3428e615ec
- Entity revision: fnv1a64:d4ed7e0de572ccd9
- Published: 2026-10-27
- Modified: 2026-10-27

## Questions & answers
### [How much is a Matrix subscription?](https://directory.readyscan.ai/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-56ee6be4705a41e3aef8)
“You can subscribe to Matrix via various channels, including your insurance company, a fitment center, a car dealership, a call center or directly with MiX Telematics. The price will depend on which channel you subscribe through.”
Sources: https://matrix.co.za/frequently-asked-questions/

### [How do I get a Matrix tracking device?](https://directory.readyscan.ai/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-75368e15672efc920433)
“You can subscribe to one of the Matrix Vehicle Tracking solutions by completing our online form. One of our consultants will contact you.”
Sources: https://matrix.co.za/frequently-asked-questions/

### [What is a false alarm?](https://directory.readyscan.ai/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-3f83721d77cfe100b099)
“A false alarm constitutes any of the following incidents: not setting your vehicle in service override mode when necessary, disconnecting your battery without notifying MATRIX or unnecessarily pressing your panic button.”
Sources: https://matrix.co.za/frequently-asked-questions/

### [What do I do if my vehicle goes in for repairs or a service?](https://directory.readyscan.ai/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-e75691b79690775e83c9)
“What do I do if my vehicle goes in for repairs or a service?”
Sources: https://matrix.co.za/frequently-asked-questions/

### [How do I get a copy of my installation certificate to send to my Insurance Company?](https://directory.readyscan.ai/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-6810e54a6e6c4ca2f60f)
“You can request a copy via WhatsApp by sending ‘Hi to 087 240 6262’, or request it via the Matrix app.”
Sources: https://matrix.co.za/frequently-asked-questions/

### [How do I change my personal and emergency contact details?](https://directory.readyscan.ai/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-0079a2a98537f8a9953a)
“It is essential that we always have your accurate and up-to-date personal details to enable us to assist you in an emergency situation.”
Sources: https://matrix.co.za/frequently-asked-questions/

### [What is the warranty on the Matrix device?](https://directory.readyscan.ai/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-7ab8df762c9ed78deb93)
“The unit carries a one-year warranty and repairs thereafter will be for your account.”
Sources: https://matrix.co.za/frequently-asked-questions/

### [How do I know how the additional Matrix services work?](https://directory.readyscan.ai/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-c100a20a337e465822f9)
“Download the latest user manual from the Matrix website.”
Sources: https://matrix.co.za/frequently-asked-questions/

### [Who can subscribe to FireStop?](https://directory.readyscan.ai/entities/matrix-q128601667#company-answer-content-native-digital-agencies-c6bcbe4746cb6821-a-3989d262e828851cbbcb)
“FireStop is exclusively available to active Matrix clients.”
Sources: https://matrix.co.za/frequently-asked-questions/

## Company sources
- [Matrix website](https://matrix.co.za/) — matrix.co.za
- [matrix.co.za/frequently-asked-questions/](https://matrix.co.za/frequently-asked-questions/) — matrix.co.za · [Related Ready Scan knowledge](https://readyscan.ai/sources/source-2098d185992e26a8)
- [wikidata.org/wiki/Special:EntityData/Q128601667.json](https://www.wikidata.org/wiki/Special:EntityData/Q128601667.json?revision=2221740999) — wikidata.org · [Related Ready Scan knowledge](https://readyscan.ai/sources/source-12ce2bbe8de440b4)

## Continue reading
- Discover the bounded graph: https://readyscan.ai/api/v1/ai-search/discovery
- Retrieve this entity evidence: https://readyscan.ai/api/v1/ai-search/entities/matrix-q128601667/evidence

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