OneMain Financial is an American financial services company.
“A Request for Information (“RFI”) is a written request for information about your mortgage loan that is submitted by you or your agent. The written request must include your name and account number, and must describe the information you are seeking. An RFI does not include a request for a payoff balance.”
“A Notice of Error (“NOE”) is a written notice from you or your agent which asserts that there is an error with the servicing of your mortgage loan. The written notice must include your name and account number, and must describe the error that you believe has occurred. If possible, you should also include the dollar amount of the error.”
“An RFI or NOE must be in writing and mailed to the following address: OneMain Executive Office of Customer Care, P.O. Box 1170, Evansville, IN 47706-1170.”
“Within 5 days (excluding holidays, Saturdays, and Sundays) after we receive an RFI or NOE, we will provide you with a written response acknowledging its receipt.”
“Yes. We will need proof of income.”
“Yes. You should always make your regular monthly payments.”
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