# RunState > “Technology engineering company. ERP platforms, custom software, cloud infrastructure, business communications, automation and AI for businesses in Mauritius.” - Canonical entity: https://directory.readyscan.ai/entities/runstate-q141403656 - Website listed in the source snapshot: https://runstate.mu/ - Category: [Enterprises](https://directory.readyscan.ai/directory/enterprises) - Machine record: https://directory.readyscan.ai/discovery/entities/runstate-q141403656.json - Material fingerprint: fnv1a64:ed452a824cb49a98 - Entity revision: fnv1a64:36c7ddce4c20a96c - Published: 2026-10-27 - Modified: 2026-10-27 ## Products & services ### [Agentic AI & automation](https://directory.readyscan.ai/entities/runstate-q141403656#company-offering-content-native-digital-agencies-c02e0fe19d7de0b5-offering-8e755384dfd1fc0ffffc) “Software workers that handle repetitive back-office tasks — checking records, watching systems, drafting reports — with a human approving anything important.” [Product website](https://runstate.mu/services/agentic-ai) Sources: https://runstate.mu/services/agentic-ai ### [Backup & disaster recovery](https://directory.readyscan.ai/entities/runstate-q141403656#company-offering-content-native-digital-agencies-c02e0fe19d7de0b5-offering-02635961c2cfacf1bee1) “Verifiable 3-2-1 backups, failover clustering and recovery objectives agreed up front, so an outage is an inconvenience rather than an emergency.” [Product website](https://runstate.mu/services/continuity) Sources: https://runstate.mu/services/continuity ### [Email & workplace tools](https://directory.readyscan.ai/entities/runstate-q141403656#company-offering-content-native-digital-agencies-c02e0fe19d7de0b5-offering-7bd50ad803b886bce0af) “Work email, shared files and office apps set up properly and looked after. Microsoft 365, Google Workspace, or private alternatives you control.” [Product website](https://runstate.mu/services/collaboration) Sources: https://runstate.mu/services/collaboration ### [Cloud PBX & VoIP](https://directory.readyscan.ai/entities/runstate-q141403656#company-offering-content-native-digital-agencies-c02e0fe19d7de0b5-offering-dd9b60bed9e80ddb08ab) “Replace a legacy phone system with internet-based telephony that follows you anywhere — extensions, call routing, IVR and softphones.” [Product website](https://runstate.mu/services/communications) Sources: https://runstate.mu/services/communications ## Company details - [Founded](https://directory.readyscan.ai/entities/runstate-q141403656#company-fact-wikidata-p571-b673553205bb6692): 2026-01-21 Sources: https://www.wikidata.org/wiki/Special:EntityData/Q141403656.json?revision=2543111972 ## Questions & answers ### [What does an AI agent actually do here?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-5dc98baeea6d131cd29f) “It acts on your systems rather than just answering questions. Agents integrate with ERPNext, monitoring, email and internal APIs to analyse and act in real time.” Sources: https://runstate.mu/services/agentic-ai ### [Does a human stay in control?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-3e228a9be62809b35808) “Yes. Approval workflows are strict by design: humans keep oversight while agents handle the routine. Nothing important happens without a person approving it — for example, an agent drafts reorder proposals, but a human approves every purchase order.” Sources: https://runstate.mu/services/agentic-ai ### [Do we need to replace our existing systems first?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-fcdddaa69c797bc3c9d3) “No. The agents integrate with the systems you already run rather than requiring a replacement.” Sources: https://runstate.mu/services/agentic-ai ### [What is a 3-2-1 backup strategy?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-37838112d0672c5f8394) “Three copies of your data, on two different media, with one held offsite. We implement it automated, encrypted and regularly tested — a backup nobody has restored from is not yet a backup.” Sources: https://runstate.mu/services/continuity ### [Do you back up Microsoft 365 and Google Workspace data?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-8a70f9ad7e48ae24b6fc) “Yes. SaaS data is backed up as well as on-premise data, which matters because the SaaS provider’s retention policy is not a backup.” Sources: https://runstate.mu/services/continuity ### [What are RTO and RPO?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-6e7f4dad8705f078dbc6) “Recovery Time Objective is how long you can afford to be down; Recovery Point Objective is how much data you can afford to lose. We agree both with you first, then design the solution to meet them, rather than discovering the numbers during an outage.” Sources: https://runstate.mu/services/continuity ### [Are backups protected against ransomware?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-093d2c69ed31c1a19aee) “Yes — we use immutable backups, so a compromised system cannot silently encrypt or delete the copies you would restore from.” Sources: https://runstate.mu/services/continuity ### [What happens to a leaver’s access?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-60d71e7d90546ea9d808) “One switch turns off all of it. Accounts are set up so access can be revoked centrally rather than chased across separate tools.” Sources: https://runstate.mu/services/collaboration ### [Can staff use one login across our tools?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-2d951c2012507d5b9b87) “Where it helps, yes. We connect your tools so staff sign in once with a single company account instead of juggling separate passwords.” Sources: https://runstate.mu/services/collaboration ### [How do you stop fake-invoice and phishing email?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-0866dab40340a56cf24a) “Spam, phishing and fake-invoice email is filtered out, and we set up the technical records that stop criminals sending email that appears to come from your domain.” Sources: https://runstate.mu/services/collaboration ### [Do we have to use Microsoft 365?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-45184f66ec2b81c687cd) “No. We work with Microsoft 365, Google Workspace, or self-hosted alternatives you control — whichever fits how you operate.” Sources: https://runstate.mu/services/collaboration ### [What is a cloud PBX?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-520b0c572c3b7bae703a) “It is a business phone system delivered over your internet connection instead of a box in a cupboard. You keep extensions, transfers, call routing and IVR menus, but the system is configured and managed centrally.” Sources: https://runstate.mu/services/communications ### [Do we need to buy desk phones?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-1ac0d929be9e3a435ec0) “Not necessarily — zero-hardware deployment is an option. Staff can take their office extension on a mobile or laptop using a softphone, configured centrally.” Sources: https://runstate.mu/services/communications ### [Will call quality hold up on our connection?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-7e9558641561ab799e26) “That is a network configuration question. We configure QoS so voice traffic is prioritised over ordinary data on your network.” Sources: https://runstate.mu/services/communications ### [Can it connect to our CRM?](https://directory.readyscan.ai/entities/runstate-q141403656#company-answer-content-native-digital-agencies-c02e0fe19d7de0b5-a-1496e37e1d42cfd5e9fa) “Yes, the platform is CRM-integration ready.” Sources: https://runstate.mu/services/communications ## Company sources - [RunState website](https://runstate.mu/) — runstate.mu · [Related Ready Scan knowledge](https://readyscan.ai/sources/source-c02e0fe19d7de0b5) - [runstate.mu/services/agentic-ai](https://runstate.mu/services/agentic-ai) — runstate.mu · [Related Ready Scan knowledge](https://readyscan.ai/sources/source-13c952546f791c22) - [runstate.mu/services/continuity](https://runstate.mu/services/continuity) — runstate.mu · [Related Ready Scan knowledge](https://readyscan.ai/sources/source-a7cf9b87b1b0f422) - [runstate.mu/services/collaboration](https://runstate.mu/services/collaboration) — runstate.mu · [Related Ready Scan knowledge](https://readyscan.ai/sources/source-647f3787687b5db3) - [runstate.mu/services/communications](https://runstate.mu/services/communications) — runstate.mu · [Related Ready Scan knowledge](https://readyscan.ai/sources/source-aac66da9c1c126df) - [wikidata.org/wiki/Special:EntityData/Q141403656.json](https://www.wikidata.org/wiki/Special:EntityData/Q141403656.json?revision=2543111972) — wikidata.org · [Related Ready Scan knowledge](https://readyscan.ai/sources/source-dfe6d558da864a0f) ## Continue reading - Discover the bounded graph: https://readyscan.ai/api/v1/ai-search/discovery - Retrieve this entity evidence: https://readyscan.ai/api/v1/ai-search/entities/runstate-q141403656/evidence ## Publication boundary - This public-sourced record brings together company information and its sources. 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