TOPdesk is a developer and supplier of service management software.
“Yes. TOPdesk AI is built into the platform on select plans, not sold as a separate module or add-on. It handles the repetitive parts of service management, from suggesting a ticket’s category to drafting knowledge items, and TOPdesk Robin, TOPdesk’s AI teammate, answers questions in the portal and works alongside operators in the ticket.”
“AI Triage, AI Summarization, AI Knowledge Item Generation, AI Answer Assistant, AI Writing Assistant, AI Translation, AI Search, and TOPdesk Robin, TOPdesk’s AI teammate, in the portal and in the ticket.”
“TOPdesk Robin is TOPdesk’s AI teammate. It knows your TOPdesk inside out, from your knowledge base to the tickets you’re working on.”
“Traditional service management relies on your team to manually categorize every ticket, write every knowledge item, and answer every recurring question. AI-assisted service management handles that repetitive work automatically. Your team still makes the decisions, AI just removes the busywork that gets in the way.”
“No. AI doesn’t replace your team, it makes every operator more capable.”
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