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Virgin Money UK
Virgin Money UK is a UK-based bank and financial services company.
Questions & answers
How do I change my name or address?
“To change your name or address details we must have the necessary legal documents and authorised signature(s). This can be done by printing off the relevant form below and returning, with the necessary legal documentation, to our Main Office address provided on the form.”
How do I change the people named on my mortgage (change of parties)?
“If you've had a change in personal circumstances and need to add or remove a person from your mortgage, a change of parties can be requested.”
What is a payment holiday and am I eligible?
“If you have a fully flexible or an everyday mortgage with Virgin Money, you may apply for a one-month payment holiday for every nine consecutive full monthly payments you make. The maximum payment holiday period is three months, which can be applied for once you have made 27 consecutive full monthly payments.”
What happens at the end of my current mortgage deal?
“We’ll get the ball rolling by writing to you about four months before your mortgage is due to come to an end.”
I want to borrow more money, is this possible?
“Yes, you can look to increase the mortgage balance, subject to additional checks such as income verification and a potential valuation of the home.”
How do I accept my new deal?
“Applying before the 10th of your last month”
How do I open a Private Savings Account?
“You can apply to open a Private Savings Account by contacting your Private Manager.”
I want to close my Private account. How do I do this?
“Although, we’d be sorry to see you go, you can close your account at any time. You can switch your account to another provider in seven days with the Current Account Switch Service.”
I want to change my Private account to another Virgin Money account. How do I do this?
“If you decide that Private Banking no longer meets your needs, you can find out more about our other accounts. There is no charge to change, and you will keep the same sort code and account number. Simply contact your Private Manager who'll talk through anything else you need to consider.”
Which areas will we accept email instructions?
“This service is for Private customers with an allocated Private Manager.”
Which Private bank account types will you accept email instructions for?
“If you are a Private Banking customer you will be able to provide email instructions for all your current accounts that are relationship managed by a Private Manager (irrespective of whether it is a specific Private Current Account or Retail Current Account).”
I already use a secure email service, does this replace it?
“No, this is in addition to the secure email service. This new service is for ‘low risk’ and non-sensitive instructions – refer to table above.”
Data formats & record details
Download this profile and inspect its supporting evidence.
- Entity ID
- urn:readyscan:entity:virgin-money-uk-q2527746
- Material fingerprint
- fnv1a64:6d60ae5b25106a91
- Entity revision
- fnv1a64:192868f82290d67f
- Published
- 2026-10-27
- Modified
- 2026-10-27
- Source summary
- Virgin Money UK: UK-based bank and financial services company. Website: https://uk.virginmoney.com/