How is sensitive customer data protected during and after calls?

“Seavoice redacts sensitive information from call recordings and transcripts. Customer data is never used to train Seavoice models. Data residency is configurable in Malaysia, Singapore, or the US, allowing financial institutions to meet local data sovereignty requirements. SOC 2 Type 1 is in place, and Type 2 is in progress. Pen-test reports are available on request for IT security review.”