“Western Digital is an American data company headquartered in San Jose, California.”
“We accept Visa, MasterCard, American Express and check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. You can enter your entire credit card number via our secure server, which encrypts all submitted information. In certain regions, we may also offer third-party payment or billing provider options (e.g., PayPal).”
“Please contact your third-party payment or billing provider (e.g., PayPal) as your use of such services will be subject to their terms and conditions. We do not charge for use of these services.”
“For credit card verification, you must enter the address exactly as it appears on your credit card statement.”
“We will charge your credit card or debit card upon shipment of the product or within 14 days of order submission (if earlier). If you use a third-party payment or billing provider (e.g., PayPal), you may be charged before your order ships pursuant to their terms and conditions.”
“Product Coverage Western Digital Support handles Hard Disk Drives (Desktop, Portable & Internal) and Platform products (Data Center & Servers). SanDisk Support covers flash-based products like Solid-State Drives (SSDs) and flash memory.”
“All warranty claims must be submitted through your Western Digital Support account. Please have your product’s serial number ready.”
“You will need to log in to your support account and have your warranty replacement number ready. Option 1”
“It is not required to have an account or log in to check yourwarranty status.”
“If you're a new customer (no support account yet)”
“If you have a backup from the data, reformat the drive and restore data from the back up.”
“Starting September 13, 2024, only purchases of eligible HDD products will earn Pro Rewards points. All SSDs and memory cards will be removed from the list of eligible products. Please note, all points earned will remain in Pending status for 30 days after shipment and cannot be redeemed until they are approved.”
“Western Digital Pro Rewards members enjoy a range of exclusive benefits. All program and tier benefits are detailed here.”
“Approval is subject to eligibility criteria, such as business type, region, and other related factors. Business members and channel partners can request to join through their account. For new business accounts, follow the steps below to join.”
“Approval to join the loyalty program is subject to eligibility criteria, such as business type, region, and other related factors. The loyalty program is also subject to our Terms and Conditions.”
“Submit your request through the Contact Us form. We will review your request and make the adjustments to your account.”
“No, all active plans purchased on WesternDigital.com for flash and HDD products remain active. To submit a Data Recovery claim with Ontrack for a flash or HDD product purchased on WesternDigital.com, go here. You can view your plan status anytime on your account.”
“Data Recovery Plan coverage begins on the product shipment date. It will be active for 2 or 3 years from that date, depending on the plan duration you selected for your device.”
“Your qualifying product is eligible for one, in-lab data recovery attempt provided by Ontrack®.”
“Yes, the Data Recovery Plan includes the cost of shipping to and from Ontrack if you use their pre-paid shipping label.”
“Your claim will be assigned a case number and a dedicated Ontrack customer support representative who can provide status updates anytime via email.”
“Your device will be sent by Ontrack to Western Digital to be processed for destruction.”
“Yes, you can cancel within 30 days of shipment for a full refund if you have not made a claim.”
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