“You can subscribe to Matrix via various channels, including your insurance company, a fitment center, a car dealership, a call center or directly with MiX Telematics. The price will depend on which channel you subscribe through.”
“You can subscribe to one of the Matrix Vehicle Tracking solutions by completing our online form. One of our consultants will contact you.”
“A false alarm constitutes any of the following incidents: not setting your vehicle in service override mode when necessary, disconnecting your battery without notifying MATRIX or unnecessarily pressing your panic button.”
“What do I do if my vehicle goes in for repairs or a service?”
“You can request a copy via WhatsApp by sending ‘Hi to 087 240 6262’, or request it via the Matrix app.”
“It is essential that we always have your accurate and up-to-date personal details to enable us to assist you in an emergency situation.”
“The unit carries a one-year warranty and repairs thereafter will be for your account.”
“Download the latest user manual from the Matrix website.”
“FireStop is exclusively available to active Matrix clients.”
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