Prime Track Express Delivery
“Guaranteed next-day and urgent document/parcel shipping with priority handling across metro cities.”
Trackon Couriers
“India's premier logistics and courier delivery network specializing in express domestic shipping, cross-border international deliveries, and business supply chain management.”
Products & services
Questions & answers
How can I track my Trackon courier parcel?
“You can track your shipment anytime by entering your 9 to 11-digit Air Waybill (AWB) number or Order Reference number directly on our website tracking page at https://www.trackon.in/courier-tracking.”
What should I do if my shipment status shows 'Out for Delivery' but hasn't arrived?
“Shipments marked 'Out for Delivery' are typically delivered by 7:00 PM on the same business day. If delayed due to weather or traffic, it will be re-attempted the next business day or you can contact customer support at +91-11-45593500.”
Does Trackon offer Cash on Delivery (COD) services for e-commerce sellers?
“Yes, Trackon provides dependable Cash on Delivery (COD) collection and timely financial remittance services tailored specifically for online retailers and D2C brands across India.”
How do I register a complaint or claim for a lost or damaged shipment?
“You can register a formal service request or complaint online via our support portal at https://panacea.trackon.in/CustomerComplain.aspx or email our helpdesk with your AWB number and invoice copy.”
How to book a consignment?
“Kindly locate and visit the nearest franchisee here. Remember to take a shipper copy after booking the consignment.”
How long will it take to receive a response after registering a complaint?
“You will receive an SMS or a call regarding the feedback from our customer care department within 3 working days.”
Are there any specific items that you don’t carry?
“Yes, please click here to know the list of prohibited items.”
How to send parcels locally with Trackon?
“You can visit your nearest Trackon outlet to book a shipment.”
How to register with Trackon?
“To register as a franchise partner at Trackon, click here and fill out the necessary details.”
Do you offer doorstep pickups?
“Yes, doorstep pickup service is available for our franchisees' shipments.”
Does Trackon provide international delivery?
“Yes, you can ship across 196+ countries with Trackon with our state-of-the-art shipping and logistics infrastructure that makes the entire customs process hassle-free and simple.”
Are there any prohibited items which can't be shipped via Trackon?
“To know all about the list of prohibited items which we don't ship, please click here.”
Does Trackon provide an urgent courier service for sending emergency parcels?
“For all your urgent and emergency shipments, we offer a swift and tailor-made service 'Prime Track' with PAN India coverage. Under this, you get next or two-day delivery with real-time tracking and tamper-proof security for all your shipments.”
Can individuals send items via Trackon courier?
“For all your urgent and emergency shipments, we offer a swift and tailor-made service 'Prime Track' with PAN India coverage. Under this, you get next or two-day delivery with real-time tracking and tamper-proof security for all your shipments.”
What is the reconciliation cycle for ToPay/COD payments?
“We offer a weekly reconciliation to our B2B clients.”
What is a commercial shipment and its paperwork? ?
“Commercial shipment refers to the B2B exchange of goods in bulk amounts.”
What are restricted items?
“Restricted or prohibited items are those which are illegal and cannot be shipped via a specific courier company.”
Who will pay duties and taxes?
“As per the customs regulations, any applicable duty and taxes are to be paid by the consignee.”
What are DDU and DDP shipments?
“DDU shipments (Delivered Duty Unpaid) is a term popularly used in global trade referring to the state under which a customer is entirely responsible for the safety of the shipments until they reach their respective destinations. They pay import duties and taxes related to the respective shipment.”
How are remote charges, elevated surcharges, demand surcharges, and risk surcharges calculated?
“We have partnered with courier companies like DHL and FedEx for our international operations and these charges are calculated as per their regulations.”
What is dimension weight and how is it calculated?
“Dimensional weight is a pricing strategy that determines how much room a package needs based on the item's weight. To calculate dimensional weight, the length, width, and height of a package are multiplied, using the longest point on each side.”
The tracking results show that my shipment is going to a different location than it was originally intended to. Why?
“You'll likely see this altered address information on your tracking page if the shipper has requested to modify the shipment's destination address.”
Data formats & record details
Download this profile and inspect its supporting evidence.
- Entity ID
- urn:readyscan:entity:trackon-couriers-q128904320
- Material fingerprint
- fnv1a64:d4e235c1e752b2fd
- Entity revision
- fnv1a64:3894ce50dd75c3a6
- Published
- 2026-10-24
- Modified
- 2026-10-24
- Source summary
- Trackon Courier Pvt. Ltd.: “India's premier logistics and courier delivery network specializing in express domestic shipping, cross-border international deliveries, and business supply chain management.”